Oracle is Hiring Technical Analyst | Finsplitz

Introduction

Are you a problem-solver with a strong technical foundation and a passion for customer service? Oracle, a global leader in cloud solutions, enterprise software, and hardware systems, is actively seeking talented Technical Analysts to join its support and implementation teams across India. This is a crucial role for individuals who thrive on troubleshooting complex technical issues, providing timely resolutions, and ensuring the seamless operation of Oracle’s diverse product portfolio, including its renowned database, applications (EBS, Fusion Cloud), and cloud services. If you are eager to apply your technical expertise to real-world challenges and contribute to customer success in a world-class technology company, Oracle offers a dynamic and rewarding career path.

Roles and Responsibilities

A Technical Analyst at Oracle in India primarily focuses on providing expert post-sales technical support, troubleshooting, and solution delivery to Oracle’s vast customer base. Depending on the specific product line (e.g., Oracle Database, Fusion Cloud, E-Business Suite, MICROS F&B Applications), responsibilities may vary, but common duties include:

• Customer Issue Resolution: Taking ownership of customer issues reported via portals, phone, or email, and seeing them through to resolution. This involves researching, diagnosing, troubleshooting, and identifying solutions for complex technical problems.
• Technical Support Delivery: Providing direct technical assistance to customers, often remotely, for issues related to product usage, configuration, installation, and performance.
• Problem Cause Analysis: Performing in-depth problem cause analysis to identify root causes of technical issues and prevent recurrence.
• Collaboration: Collaborating effectively with cross-functional teams, including fellow support colleagues, development teams, product management, and other internal organizations, to ensure superior customer service and timely resolution of issues.
• Documentation & Knowledge Management: Responsibly entering, tracking, and managing all incoming support calls in Oracle’s ticketing tools. Contributing to and maintaining an up-to-date knowledge base by documenting solutions, best practices, and troubleshooting steps.
• Customer Advocacy: Acting as a customer advocate, working directly with customers on high-priority issues to deliver timely resolution and capture customer feedback to influence process and product improvements.
• System Monitoring & Optimization (for database/cloud roles): Understanding and interpreting reports (e.g., AWR, TFA Logs, Exawatcher), and using performance monitoring tools to troubleshoot complex performance issues in Oracle databases (Exadata, Clusterware, ASM, RAC, Dataguard, Golden Gate) or cloud services (Autonomous Database, Backup Cloud Services).
• Application Support (for EBS/Fusion roles): Providing hands-on technical support for Oracle E-Business Suite (R12 modules like General Ledger, Accounts Payable, Fixed Assets, Procurement) or Oracle Fusion Cloud applications (HCM, Financials, SCM), including supporting patching processes, impact assessment, and change management.
• Proactive Support: Anticipating potential issues and providing proactive support to prevent disruptions for critical customers.
• On-Call Support/Shift Work: Willingness to work in rotational shifts (including night shifts) and provide on-call support as required by business needs.

Salary and Benefits

Oracle offers a competitive salary and a robust benefits package for Technical Analysts in India, aligning with its global standing and comprehensive offerings. While the exact figures can vary based on experience level (e.g., Technical Analyst 1, Technical Analyst 2, Principal Technical Analyst) and specific product expertise (e.g., database vs. applications), typical offerings in India include:

• Competitive Base Salary:
  • For Entry-Level Technical Analysts (0-2 years experience), the average base salary is around ₹6.48 lakhs per annum, with a range typically from ₹5.13 lakhs to ₹9.0 lakhs per annum. Some entry-level roles can go up to ₹10 lakhs per annum.
  • For experienced Oracle EBS Technical Analysts, the average salary is reported around ₹19 lakhs per annum, with experienced workers making up to ₹28 lakhs per annum.
  • Principal Technical Analysts (10+ years experience), especially in specialized areas like Autonomous Database performance tuning, can command significantly higher salaries.
• Performance-based Bonuses: Annual bonuses based on individual and company performance.
• Comprehensive Health & Well-being:
  • Medical Insurance: Hospitalization medical insurance, dental and vision care for employees and their immediate families.
  • Outpatient Benefits: Flexible, customized, and cashless access to primary healthcare services, including consultations and diagnostics.
  • Mental Health & Disability Care: Support for mental health and disability.
  • Ergonomics Consultation: Workplace assessment programs.
• Retirement Planning: Employee Provident Fund Organization (EPFO) contributions (12% of salary matched by Oracle), Superannuation plan, and access to the National Pension Scheme.
• Work-Life Balance & Lifestyle Benefits:
  • Time Off: Competitive time-away-from-work plans for vacation and leave.
  • Childcare Services: Free childcare services.
  • Onsite Facilities: Onsite gym and recreational facilities (billiards, pool tables, table tennis, etc.).
  • Flexible Work Arrangements: Opportunities for flexible work options where applicable.
• Relocation Support: Assistance with relocation and a contribution towards rent security deposits for eligible employees.
• Learning and Development: Oracle strongly supports continuous learning, offering tuition fee reimbursement (up to $5,250 per year for approved programs), internal training resources, and career development programs to help employees grow their skills and advance their careers.
• Other Benefits: Employee Assistance Programs (EAP), various insurance options, Expert Medical Second Opinion Services, wellness programs, and commuter and adoption assistance.

Eligibility Criteria

Oracle seeks Technical Analysts with a strong blend of technical expertise, problem-solving abilities, and excellent communication skills. Typical eligibility criteria include:

• Educational Qualification: A Bachelor’s Degree in Computer Science, Information Technology, Information Systems, Software Engineering, or a related technical field is preferred. However, for some support roles, relevant experience with any Bachelor’s degree might be considered.
• Experience:
  • For Technical Analyst 1 (Entry-Level): 0-2 years of experience in application support, technical support, or a similar role.
  • For Technical Analyst 2 and above: 3-5+ years of relevant experience, with a focus on specific Oracle products (e.g., Oracle EBS, Fusion Cloud, Database). Senior roles (Principal Technical Analyst) require 10+ years of deep domain expertise.
• Required Skills:
  • Strong Technical Aptitude:
    • SQL: Essential for all roles, including writing complex queries, updating database fields, and understanding database concepts (integrity constraints, data types, DDL/DML, PL/SQL basics, triggers).
    • Database Knowledge: Good understanding of Oracle Database features (Exadata, RAC, ASM, Dataguard, Golden Gate, Patching) for database-focused roles.
    • Cloud Services: Familiarity with Oracle Cloud Infrastructure (OCI) services and/or certifications from any cloud provider (Azure, AWS, GCP) are highly recommended, especially for cloud support roles.
    • Operating Systems/Networking: Basic understanding of OS and network concepts for troubleshooting connectivity issues.
    • Application-Specific Skills: Expertise in Oracle EBS modules (e.g., Financials, Procurement) or Oracle Fusion Cloud HCM/Financials/SCM for application support roles.
    • Troubleshooting: Proven ability to research, diagnose, and resolve technical issues.
  • Communication Skills: Exceptional verbal and written communication skills to convey technical information clearly and concisely to both technical and non-technical customers and internal stakeholders.
  • Customer Focus: Strong customer service orientation, ownership of issues, and ability to understand customer urgency and sensitivity.
  • Analytical Skills: Strong ability to analyze logs, reports (e.g., AWR, TFA), and data to diagnose problems.
  • Problem-Solving: Excellent problem-solving approach, including the ability to identify root causes and implement effective solutions.
  • Collaboration: Ability to work efficiently and effectively with cross-functional teams and external stakeholders.
  • Adaptability: Flexibility to work in different shifts (including night shifts) and handle on-call responsibilities.
• Certifications: Oracle Cloud or specific product certifications are preferred and can be a significant advantage.

Application Process

Ready to contribute to Oracle’s global customer success? Here’s how to apply for a Technical Analyst position:

1. Online Application: Visit the official Oracle Careers website (careers.oracle.com). Search for “Technical Analyst,” “Technical Support Analyst,” “Technical Solution Analyst,” or roles specific to product lines like “Oracle Cloud HCM Technical Analyst” or “Oracle EBS Technical Analyst” in your preferred Indian cities (e.g., Bengaluru, Hyderabad, Noida, Mumbai).
2. Resume/CV Submission: Prepare a detailed resume showcasing your technical skills, relevant project experience (academic or professional), and any customer service or troubleshooting experience. Highlight your proficiency in SQL, specific Oracle technologies, and cloud platforms.
3. Online Assessment (Optional, depending on role/level): For some roles, you might undergo an online assessment that tests logical reasoning, quantitative analysis, data structures & algorithms (for more technical variants), networking, OOP, and database management systems.
4. Interview Scheduling: Candidates who successfully clear the initial screening/online assessment will be invited for interview rounds.

Interview Process

The Oracle Technical Analyst interview process typically involves several rounds designed to assess your technical knowledge, problem-solving skills, and customer interaction abilities. It usually includes:

• Phone Screening (Recruiter): An initial call to discuss your resume, academic background, work experience, and overall fit for the role. Basic behavioral questions and a brief discussion of your technical skills may occur.
• Technical Interview Rounds (1-3 rounds): These are the core technical evaluations.
  • Core Technical Concepts: Expect in-depth questions on SQL (complex queries, joins, subqueries, PL/SQL), database concepts (normalization, indexing, architecture), Operating Systems (processes, memory management), and Networking fundamentals (TCP/IP, troubleshooting connectivity).
  • Troubleshooting & Problem Solving: You’ll be presented with technical scenarios related to Oracle products (database performance issues, application errors, cloud service outages) and asked to walk through your diagnostic and resolution steps. They’ll look for your structured approach, ability to isolate issues, and use of relevant tools.
  • Product-Specific Knowledge: If the role is for a specific product like Oracle Fusion Cloud or EBS, expect detailed questions on modules, functionalities, and common technical challenges within that product.
  • Coding (less common for pure TA, but possible for some roles): While not always a primary focus like for Software Engineer roles, some positions might include basic coding challenges or pseudo-code problem-solving to assess logical thinking.
• Managerial Round: This round often involves a team lead or hiring manager. It assesses your project experience, ability to handle pressure, communication skills, and how you interact with customers and team members. Behavioral questions will be prominent, often requiring you to provide examples using the STAR method (Situation, Task, Action, Result).
• HR Round: The final round focuses on cultural fit, work ethic, career aspirations, willingness to work in shifts/on-call, and compensation expectations.

Throughout the process, emphasize your analytical abilities, clarity in communication, customer-centric approach, and your enthusiasm for learning and growing within Oracle’s dynamic environment.

Conclusion

Joining Oracle as a Technical Analyst offers a compelling opportunity to work with cutting-edge enterprise technologies and directly contribute to the success of diverse global customers. If you are a technically proficient and customer-focused individual eager to solve complex challenges and build a career in a world-leading technology company, Oracle provides an excellent platform for continuous learning and professional advancement. Apply today and be part of the team that helps businesses thrive with Oracle’s innovative solutions!