Ansys is Hiring Technical Support Engineer | Finsplitz

Introduction

Are you a highly analytical engineer with a passion for problem-solving and a knack for explaining complex technical concepts? Ansys, a global leader in engineering simulation software, is actively seeking talented Technical Support Engineers to join its Customer Excellence (ACE) teams in India, primarily in Pune and Noida. Ansys software is critical for designing everything from advanced semiconductors and sustainable transportation to life-saving medical devices, enabling engineers to “simulate reality” and innovate faster. As a Technical Support Engineer at Ansys, you will be on the front lines, empowering customers to leverage the full power of Ansys’ simulation suite, ensuring their success and driving human advancement. If you have a strong foundation in a specific engineering discipline (like Mechanical, Chemical, Aerospace, Electrical, Electronics), experience with CAE tools, and excellent communication skills, this role offers a unique blend of technical challenge and customer interaction.

Roles and Responsibilities

A Technical Support Engineer at Ansys plays a pivotal role in ensuring customer success by providing expert technical assistance and guidance on Ansys simulation products. Your responsibilities will typically include:

• Customer Problem Resolution: Responding to customer inquiries via phone, email, and web, diagnosing, and resolving complex technical issues related to Ansys software usage, model setup, simulation execution, and result interpretation.
• Technical Expertise Application: Applying advanced engineering knowledge in your specialization (e.g., Fluids, Structures, Electromagnetics, Semiconductors) to assist customers with their real-world engineering simulation projects.
• Software Usage Guidance: Guiding customers on best practices, optimal workflows, and efficient use of Ansys tools (e.g., Ansys Workbench, Fluent, Mechanical, HFSS, LS-DYNA, SpaceClaim, Discovery).
• Content Creation: Developing and updating technical content, including knowledge base articles, tutorials, FAQs, and application examples, to empower customers and internal teams.
• Defect Reporting & Verification: Identifying potential software defects, documenting them clearly, and working with R&D teams to verify fixes in new releases.
• Product Improvement Feedback: Gathering customer feedback and insights to suggest product improvements and enhancements to the Ansys R&D teams.
• Learning & Development: Continuously learning and gaining expertise in new technical areas, Ansys products, and potentially emerging technologies like AI/ML to enhance support capabilities.
• Relationship Building: Developing and strengthening long-term relationships with customers, ensuring high customer satisfaction and fostering deeper engagement with Ansys software.
• Internal Collaboration: Collaborating with sales, R&D, and other support teams to ensure a seamless customer experience and contribute to strategic company initiatives.
• Pre-sales Support (occasional): Assisting the sales team with technical demonstrations, benchmarks, and training for potential customers when required.

Salary and Benefits

Ansys offers a competitive compensation package and a comprehensive array of benefits for Technical Support Engineers in India, reflecting its position as a leader in high-tech engineering simulation.

• Competitive Base Salary:
  • For an Entry-level Technical Support Engineer (0-2 years of experience), the average annual total compensation in India typically ranges from ₹4.5 lakhs to ₹8.0 lakhs per annum.
  • For an Experienced Technical Support Engineer (2-5 years of experience), the salary can range from ₹8.0 lakhs to ₹15.0 lakhs per annum, with variations based on specialized domain knowledge (e.g., Fluids, Mechanical, Electromagnetics, specific Ansys tools), prior customer-facing experience, and location.
  • Some data suggests an average salary around ₹19.5 lakhs for employees with Ansys skills across all roles, with a range of ₹15.0 lakhs to ₹52.9 lakhs, indicating that more experienced or specialized technical roles at Ansys can command significantly higher compensation. For a dedicated Technical Support Engineer role, the entry to mid-level figures are more relevant.
• Performance-Based Incentives: Eligibility for annual performance bonuses tied to individual and company performance.
• Comprehensive Health & Wellness: Includes robust medical, dental, and vision insurance for employees and their families. Ansys typically offers wellness programs, an Employee Assistance Program (EAP), and other health and well-being initiatives.
• Retirement & Financial Security: Benefits such as Provident Fund (PF), Gratuity, and other retirement savings plans are usually provided. A stock purchase program may also be available.
• Learning & Development: Ansys is committed to continuous learning and career growth:
  • Access to extensive training on Ansys products, advanced engineering topics, and customer interaction skills.
  • Opportunities to gain expertise in a wide range of simulation physics and industries.
  • Career progression paths can lead to Senior Technical Support Engineer, Principal Technical Support Engineer, Application Engineer, Technical Account Manager (TAM), or even roles within R&D or Consulting.
• Work-Life Balance: Ansys generally promotes a healthy work-life balance, including potential for flexible working hours or hybrid work models depending on the role and team.
• Global Exposure: Opportunities to collaborate with global teams and support customers worldwide, providing exposure to diverse engineering challenges and work cultures.
• Employee Recognition: Various recognition programs and awards to acknowledge and celebrate employee contributions.

Eligibility Criteria

Ansys looks for technically proficient, problem-solving oriented, and customer-focused engineers. Typical eligibility criteria for Technical Support Engineer roles include:

• Educational Qualification: A Bachelor’s (B.E./B.Tech) or Master’s (M.E./M.Tech/PhD) degree in a relevant engineering discipline such as:
  • Mechanical Engineering
  • Aerospace Engineering
  • Chemical Engineering (especially for Fluids-related roles)
  • Electronics Engineering (especially for Electromagnetics, RF/Microwave, SI/PI roles)
  • Civil Engineering (for structural roles)
• Experience:
  • Fresh Graduates (0-2 years): Strong academic background, relevant academic projects involving engineering simulation, and potentially internships using CAE software are highly valued.
  • Experienced Professionals (2-3+ years): Demonstrated professional experience in an engineering software environment, preferably with commercial CAE software. Experience in customer-facing roles is a significant plus.
• Domain-Specific Knowledge:
  • For Fluids roles: Fundamental knowledge of Fluid Dynamics, Heat Transfer, Thermodynamics, and Numerical Methods. Demonstrated use of Ansys Fluids software (e.g., Ansys Fluent, CFX) or other commercial CFD packages.
  • For Structures/Mechanical roles: Strong fundamentals in Structural Mechanics, Solid Mechanics, Finite Element Analysis (FEA), Explicit Dynamics, Heat Transfer, and Numerical Methods. Demonstrated use of Ansys Mechanical, LS-DYNA, or other commercial FEA packages.
  • For Electromagnetics roles: Strong understanding of RF/Microwave or Signal Integrity/Power Integrity (SI/PI) concepts. Demonstrated use of Ansys HFSS, Maxwell, or similar EDA tools.
• Simulation Software Proficiency: Demonstrated hands-on experience with Ansys software (e.g., Ansys Workbench, Fluent, Mechanical, SpaceClaim, Discovery, LS-Dyna, HFSS) is highly preferred. Knowledge of other commercial CAE software packages is also valuable.
• Problem-Solving Skills: Excellent analytical and logical problem-solving abilities, with a strong aptitude to identify root causes and implement numerical models to obtain practical engineering solutions.
• Communication Skills: Strong interpersonal and communication skills (both written and verbal) in English. Ability to explain complex technical concepts clearly and concisely to diverse audiences.
• Customer Service Aptitude: A genuine desire to help customers succeed and ensure high customer satisfaction. Experience in customer-facing roles is a strong advantage.
• Continuous Learning: Engaging personality, engineering curiosity, and willingness for continuous learning in new technical areas and products.
• Organizational Skills: Strong organizational and time management skills, with a sense of urgency and ability to manage multiple issues simultaneously.
• Programming/Scripting (Good to have): Experience in coding languages, especially Python, for scripting, automation, or post-processing tasks, can be a plus.

Application Process

Ready to empower innovation with Ansys? Here’s a general overview of the application process for a Technical Support Engineer role:

1. Online Application: Visit the official Ansys Careers website (https://www.google.com/search?q=careers.ansys.com) or major job portals like LinkedIn. Search for “Technical Support Engineer” or specific domain-related support roles (e.g., “Technical Support Engineer – Fluids”) in India.
2. Resume Submission: Upload a detailed and well-structured resume highlighting your educational qualifications, specific engineering domain knowledge, experience with CAE tools (especially Ansys), relevant academic projects, and any customer-facing experience.
3. Initial Screening: A recruiter will review your application. If it aligns with the role, they might conduct a preliminary phone or virtual screening to assess your basic qualifications, domain knowledge, and communication skills.
4. Online Assessment (Possible): Some roles might include an online assessment covering aptitude or basic technical questions.
5. Interview Rounds: Candidates who successfully clear the initial screening will be invited for subsequent interview rounds.

Interview Process

The interview process for a Technical Support Engineer at Ansys is designed to thoroughly evaluate your technical expertise, problem-solving skills, and customer interaction abilities. It typically involves 2-4 rounds:

• Technical Interview 1 (Fundamentals & Simulation Knowledge):
  • Focus: Core engineering fundamentals related to your specialization (e.g., fluid dynamics, heat transfer, structural mechanics, electromagnetics).
  • Questions: Expect conceptual questions, theoretical understanding, and problem-solving scenarios related to your domain.
  • Demonstrate your knowledge and usage of Ansys software or other relevant CAE tools, potentially with specific examples from projects or internships. Be prepared to discuss simulation workflows, meshing strategies, solver settings, and post-processing.
• Technical Interview 2 (Advanced Technical & Application):
  • Focus: Deeper dive into your engineering application skills, complex problem-solving, and troubleshooting using simulation tools.
  • Questions: You might be given a more complex engineering problem or scenario and asked to outline your approach using simulation.
  • Expect questions on challenging projects you’ve worked on, how you debugged simulation issues, or optimized a design using CAE.
  • If you have coding experience, questions related to scripting (e.g., Python) for simulation automation might come up.
• Customer Interaction / Behavioral Interview:
  • Focus: Your communication skills, customer service aptitude, patience, and ability to handle difficult situations.
  • Questions: This round may be with a team lead or manager. Expect behavioral questions using the STAR method (Situation, Task, Action, Result):
    • “Describe a time you had to explain a complex technical concept to a non-technical person.”
    • “Tell me about a time you dealt with a frustrated customer and how you resolved their issue.”
    • “How do you prioritize multiple support requests?”
    • “What are your strategies for continuous learning in a fast-evolving technical field?”
• HR Interview:
  • Focus: Cultural fit, motivation for joining Ansys, long-term career goals, and general background.
  • Questions: Standard HR questions like “Tell me about yourself,” “Why Ansys?”, “Why this role?”, “Where do you see yourself in 5 years?”, “How do you handle pressure?”, and discussion about salary expectations and notice period.

Throughout the process, emphasize your strong engineering fundamentals, practical experience with simulation software, excellent communication skills, and a genuine passion for helping customers succeed with advanced technology.

Conclusion

Joining Ansys as a Technical Support Engineer offers a unique and impactful career path, allowing you to blend your engineering expertise with crucial customer engagement. You will be at the forefront of enabling innovation across various industries, contributing directly to the success of engineers worldwide. If you are a dedicated engineer with a problem-solving mindset and a desire to make a tangible difference through simulation technology, explore the opportunities at Ansys today!