Citigroup Hiring: Chat Operations Roles in India | Finsplitz

Introduction

Citigroup, a leading global financial services company, is actively recruiting for Chat Operations positions in India. These roles are pivotal in enhancing customer experience by providing prompt and efficient support through chat platforms. Opportunities are available in cities like Pune and Chennai, catering to both entry-level and experienced professionals.

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Roles and Responsibilities

As a Chat Operations professional at Citigroup, your responsibilities will include:

• Customer Support: Responding to service inquiries via chat and email, ensuring comprehensive resolution of complaints and queries.Citi Careers+6Out for Undergrad Job Board+6Citi Careers+6

• Product Knowledge: Maintaining detailed knowledge of product and service offerings to assist customers effectively.Citi Careers+6GrabJobs+6Bayt+6

• Issue Resolution: Analyzing risk areas and identifying solutions to meet customer needs, ensuring information security for sensitive data.Citi Careers+6Bayt+6GrabJobs+6

• Customer Education: Guiding customers on self-service options through Citigroup’s internet platforms.Adzuna+6Citi Careers+6GrabJobs+6

• Operational Efficiency: Balancing Net Promoter Score (NPS) and ensuring a positive customer experience while minimizing operating losses.Adzuna+6GrabJobs+6Out for Undergrad Job Board+6

• Reporting: Accurate reporting of Management Information Systems (MIS) and timekeeping.Adzuna+6GrabJobs+6Bayt+6

• Collaboration: Liaising with various departments and performing account-level system maintenance while resolving customer queries and complaints.Adzuna+6Out for Undergrad Job Board+6Citi Careers+6

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Qualifications and Preferences

Educational Qualifications:

• Graduation in any stream; a master’s degree is not mandatory.GrabJobs+5Adzuna+5Bayt+5

Experience:

• For Officer roles: 0 – 3 years of relevant experience.GrabJobs+5Out for Undergrad Job Board+5Adzuna+5

• For Ops Support Specialist roles: 2 – 4 years of relevant experience.Citi Careers+2Citi Careers+2Shine+2

Skills:

• Excellent PC and keyboarding skills (minimum 30 WPM typing speed with 90% accuracy).GrabJobs+6Citi Careers+6Citi Careers+6

• Strong verbal and written communication skills, including proficiency in grammar, spelling, and punctuation.Citi Careers+7Citi Careers+7Bayt+7

• Good analytical and problem-solving skills.Adzuna+6Citi Careers+6Out for Undergrad Job Board+6

• Courteous with a strong customer service orientation.Citi Careers+7GrabJobs+7Citi Careers+7

• Dependable with proficient attention to detail.Citi Careers+7Out for Undergrad Job Board+7Citi Careers+7

Preferences:

• Prior experience in customer service or support roles, especially in international markets.Out for Undergrad Job Board+5Citi Careers+5Bayt+5

• Experience in email/chat processes.Adzuna+5Out for Undergrad Job Board+5GrabJobs+5

• Experience in the retail banking sector.GrabJobs+5Adzuna+5Out for Undergrad Job Board+5

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Work Schedule

• US Day/India Night rotating shifts, including work on Saturdays and Sundays.Citi Careers+7Adzuna+7Citi Careers+7

• Five-day workweek.Bayt+1GrabJobs+1

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Application Process

To apply for Chat Operations roles at Citigroup:

1. Visit the Official Careers Page: Access the Citigroup Careers Portal and search for “Chat Operations” positions in your preferred location.

2. Review Job Descriptions: Carefully read the job requirements and responsibilities to ensure alignment with your skills and experience.

3. Prepare Your Application: Update your resume to highlight relevant experience and skills.

4. Submit Your Application: Follow the application instructions provided on the job listing page.

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Interview Process

Citigroup’s interview process typically includes:

• Application Review: Initial screening based on resume and qualifications.

• Assessment Test: Evaluation of relevant skills and competencies.

• Telephonic or Field Interview: Discussion of experience, skills, and suitability for the role.

Shortlisted candidates will be notified via their registered mobile number or email ID. Jobsgovind

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Conclusion

Joining Citigroup’s Chat Operations team offers a promising career path in the financial services industry. With opportunities for growth, a dynamic work environment, and the chance to enhance customer experiences, this role is ideal for individuals passionate about customer service and operations.