Introduction
Cognizant, a leading multinational corporation specializing in IT services and business process outsourcing, is hiring for the position of Process Executive – Voice. This role is an excellent opportunity for individuals with strong communication skills and a customer-centric mindset to join a global team.
Roles and Responsibilities
As a Process Executive – Voice at Cognizant, your responsibilities will include:
- Managing inbound and outbound calls to assist customers with queries and concerns.
- Providing effective resolutions to customer issues with empathy and professionalism.
- Documenting call details and updating CRM systems accurately.
- Collaborating with internal teams to address and resolve complex customer issues.
- Meeting performance metrics, such as response time, call quality, and customer satisfaction.
Salary and Benefits
- Competitive Compensation: Industry-standard salary with potential incentives.
- Health Coverage: Comprehensive medical and dental insurance.
- Career Development: Opportunities for skill enhancement and career progression within Cognizant.
- Employee Well-being: Access to wellness programs and work-life balance support.
Application Process
- Online Application: Apply via Cognizant’s careers portal with your updated resume.
- Assessment Test: Complete an online test evaluating your language proficiency and logical reasoning.
- HR Screening: A discussion about your background, skills, and career interests.
- Final Interview: Interaction with the hiring panel to evaluate your communication skills and role fit.
Tips for Successful Application
- Highlight customer service experience and problem-solving abilities in your resume.
- Practice clear and concise communication to showcase your verbal skills.
- Research Cognizant’s values and demonstrate how you align with their commitment to excellence.
- Prepare real-life examples of how you’ve handled challenging customer interactions.
- Familiarize yourself with CRM tools and processes, if applicable.
Interview Process
- Telephonic Screening: Initial evaluation of your verbal communication and enthusiasm for the role.
- Technical Round: Assessing your ability to manage customer calls and handle queries effectively.
- HR Round: Understanding your adaptability, teamwork, and career aspirations.
Take the first step towards a fulfilling career in customer service with Cognizant. Apply now for the Process Executive – Voice role and join a team that values your skills and dedication.
