Cognizant is Hiring Process Executive | Finsplitz

Introduction

Are you a fresh graduate or an early career professional looking for an entry point into the dynamic IT and Business Process Services (BPS) industry? Cognizant, a global leader in technology and professional services, is consistently seeking Process Executives across its numerous delivery centers in India, including Chennai, Hyderabad, Pune, Kolkata, and Bengaluru. Process Executive roles are fundamental to Cognizant’s BPS operations, supporting clients across diverse industries such as Banking & Financial Services, Healthcare, Insurance, Retail, and more. This position offers an excellent opportunity to gain hands-on experience in business operations, develop critical professional skills, and build a foundational career path within a leading multinational company.

Roles and Responsibilities

A Process Executive at Cognizant is primarily involved in executing specific business processes for clients, ensuring efficiency, accuracy, and adherence to service level agreements (SLAs). The exact responsibilities can vary widely depending on the client project, domain (e.g., healthcare claims, finance and accounting, content moderation, data management), and the type of process (voice or non-voice).

Typical responsibilities for a Process Executive at Cognizant include:

• Data Processing & Management:
  • Performing data entry, data validation, and data quality checks with high accuracy.
  • Processing transactions, documents, or requests according to defined procedures and guidelines.
  • Maintaining and updating records in various systems or applications.
• Customer Interaction (for voice processes):
  • Responding to customer inquiries, resolving issues, and providing information via phone, email, or chat.
  • Documenting all customer interactions accurately in the CRM system.
  • Adhering to call quality standards and customer satisfaction metrics.
• Transaction Processing:
  • Handling specific financial transactions (e.g., invoice processing, payment reconciliation, general ledger entries).
  • Processing insurance claims, policy changes, or healthcare claims adjudication.
  • Executing tasks related to consumer lending, cards, and payment processes.
• Content Moderation/Quality Control (for specific projects):
  • Reviewing user-generated content (text, images, video) against established guidelines to ensure compliance and safety.
  • Identifying and escalating non-compliant content.
• Compliance & Quality:
  • Ensuring all work is performed in strict adherence to client policies, industry regulations, and internal quality standards.
  • Identifying and reporting any discrepancies or deviations from the standard process.
  • Participating in quality control checks and audits under guidance.
• Reporting & Analysis:
  • Generating basic reports on process performance.
  • Analyzing data to identify trends or potential issues, often using tools like MS Excel.
• Process Improvement:
  • Identifying opportunities for process improvements and efficiency gains within their scope of work.
  • Collaborating with team members to streamline workflows and contribute to overall team productivity.

Process Executives are often required to work in rotational shifts (including night shifts) to support global client operations and may work in a hybrid or work-from-office model depending on the project requirements.

Salary and Benefits

Cognizant offers a competitive entry-level salary and a comprehensive benefits package for Process Executives in India, aiming to attract and retain fresh talent in its BPS arm.

• Average Annual CTC (Cost to Company):
  • For Process Executive roles at Cognizant in India, especially for freshers or those with 0-2 years of experience, the typical annual CTC can range from ₹2.0 lakhs to ₹3.5 lakhs per annum.
  • Reported monthly salaries for “Process Executive” at Cognizant in India average around ₹18,000 to ₹30,000 per month, which translates to approximately ₹2.16 lakhs to ₹3.6 lakhs annually.
  • Salaries can vary based on factors like location (Chennai, Hyderabad, Pune, etc.), the complexity of the process, language proficiency (e.g., if a specific foreign language is required), and the specific business unit.
• Comprehensive Benefits and Perks: Cognizant provides a range of benefits focused on employee well-being, growth, and work-life integration.
  • Health & Wellness: Comprehensive medical insurance coverage for employees and their dependents. Wellness programs, employee assistance programs (EAP), and focus on mental well-being.
  • Financial Benefits: Provident Fund (PF), Gratuity, and often performance-based incentives or bonuses, depending on individual and team performance.
  • Learning & Development:
    • Extensive training programs on domain knowledge, process specifics, software tools, and soft skills (communication, problem-solving).
    • Access to internal learning platforms and external certifications to foster continuous upskilling.
    • Clear career progression pathways within the BPS unit, allowing individuals to grow into Senior Process Executives, Team Leaders, Quality Analysts, Process Specialists, and potentially into other corporate functions.
  • Work-Life Integration: Flexible leave policies, and sometimes opportunities for a hybrid work model or work-from-office, depending on the project. Support for rotational shifts is standard for BPS roles.
  • Global Exposure: Opportunity to work for global clients and collaborate with diverse teams, gaining exposure to international business practices.
  • Employee Engagement: Various employee engagement activities, clubs, and initiatives to foster a vibrant work environment.

Eligibility Criteria

Cognizant looks for candidates for Process Executive roles who possess strong foundational skills, a willingness to learn, and a customer-centric approach.

• Educational Qualification:
  • Bachelor’s degree in any discipline (e.g., B.A., B.Com, B.Sc., B.B.A., B.Tech/B.E.) from a recognized university.
  • For some roles, candidates with a diploma or even 10+2 with relevant experience and exceptional communication skills might be considered.
  • A minimum aggregate of 60% or equivalent CGPA in Class X, Class XII, and Graduation (and Post-graduation if applicable) is generally preferred for freshers.
  • No active backlogs.
  • Educational gap not exceeding two years.
• Experience:
  • Freshers (0 years of experience) are actively recruited for most Process Executive roles.
  • Candidates with up to 2 years of experience in a similar BPO, customer service, data entry, or operations role can also apply.
• Key Skills (Essential & Desirable):
  • Communication Skills:
    • Excellent verbal and written communication skills in English are crucial. For voice processes, clear articulation, neutral accent, and good listening skills are paramount.
    • Ability to communicate complex information clearly and concisely.
  • Analytical & Problem-Solving:
    • Basic analytical skills to understand process flows and identify minor issues.
    • Ability to follow instructions meticulously and resolve queries systematically.
  • Computer Proficiency:
    • Proficiency in MS Office Suite, especially MS Excel (basic to intermediate functions for data entry, formatting, and simple calculations).
    • Good typing speed and accuracy.
    • Ability to quickly learn new software applications and client-specific tools.
  • Attention to Detail: Meticulous approach to work, ensuring accuracy in data entry and process execution.
  • Customer Service Orientation (for relevant roles): A polite, patient, and empathetic approach when interacting with customers.
  • Adaptability & Learning Agility: Willingness to learn new processes, adapt to changing requirements, and work in a dynamic, fast-paced environment.
  • Teamwork: Ability to collaborate effectively with team members and contribute to a positive team environment.
  • Willingness to Work in Shifts: Readiness to work in rotational shifts (including night shifts) as required by client operations.

Application Process

The application process for Process Executive roles at Cognizant is designed to assess foundational skills and cultural fit for BPS operations. It typically involves multiple stages.

1. Online Application / Walk-in Drive:
   • Candidates can apply through Cognizant’s official careers portal (careers.cognizant.com), major job boards (Naukri, LinkedIn, etc.), or through direct walk-in drives which are frequently conducted, especially for fresher hiring.
   • Submit a clear resume highlighting educational qualifications, any relevant internships, and key skills.
2. Resume Screening:
   • HR reviews applications to shortlist candidates matching the basic eligibility criteria.
3. Online Assessment (Aptitude & English Communication):
   • This is a common first step for mass hiring drives. It typically includes sections on:
     • Verbal Ability/English Communication: Assessing grammar, vocabulary, reading comprehension, and sentence correction. This is very important for BPS roles.
     • Logical Reasoning: Assessing problem-solving abilities, patterns, series, coding-decoding, etc.
     • Quantitative Aptitude: Basic mathematical skills, percentages, ratios, time & work, etc.
     • Typing Test (for data entry roles): Assessing typing speed and accuracy.

Interview Process

Candidates who clear the online assessment proceed to interview rounds, which focus on communication, process understanding, and behavioral aspects. There are typically 2-3 rounds.

• Round 1: Communication Round (Voice Assessment) – (15-30 minutes)
  • Focus: This round specifically assesses verbal communication skills, fluency, pronunciation, grammar, and listening comprehension. It might be automated or with an HR representative.
  • Questions: Introduce yourself, discuss a general topic, read a passage, respond to given scenarios.
• Round 2: Operations / Process Interview (30-45 minutes)
  • Focus: This round is typically with a Team Leader or Operations Manager. It assesses your understanding of basic business processes, ability to follow instructions, situational judgment, and willingness to work in a BPS environment.
  • Questions:
    • “Tell me about a time you had to follow complex instructions carefully.”
    • “How do you ensure accuracy in your work?”
    • “What do you know about [relevant industry, e.g., healthcare/finance] operations?” (Basic understanding expected for freshers)
    • “Are you comfortable with rotational shifts?”
    • Scenario-based questions: “How would you handle a data discrepancy?”, “A customer is upset because…”, etc.
    • Discussion on your past projects or internships.
• Round 3: HR Interview (15-30 minutes)
  • Focus: This final round assesses your cultural fit, motivation, career aspirations, and addresses any logistical aspects.
  • Questions: “Why do you want to join Cognizant?”, “Where do you see yourself in 3-5 years?”, “What are your strengths and weaknesses?”, “How do you handle pressure?”, “Any questions for us?”
  • Salary and notice period discussions.

Preparation Tips:

• Brush up on English Communication: Practice speaking clearly, listening actively, and writing grammatically correct sentences. Mock interviews can be very helpful.
• Practice Aptitude Tests: Familiarize yourself with common logical reasoning, quantitative aptitude, and verbal ability questions.
• Typing Skills: If the role involves data entry, ensure you have a decent typing speed and accuracy.
• Research Cognizant: Understand its business (especially its BPS/BPO services), its values, and its presence in India. This shows genuine interest.
• Understand the BPO Environment: Be aware of rotational shifts, targets, and the fast-paced nature of the industry. Be prepared to confirm your comfort with these aspects.
• Prepare for Scenario Questions: Think about how you would handle common workplace situations, especially those involving accuracy, customer interaction, or following procedures.
• Highlight Soft Skills: Emphasize your attention to detail, strong work ethic, adaptability, and teamwork abilities.
• Be Enthusiastic: A positive attitude and willingness to learn are highly valued.

Conclusion

A Process Executive role at Cognizant serves as an excellent launchpad for a career in the technology services industry. It offers a structured environment to learn critical business processes, develop professional communication and analytical skills, and contribute to the operations of global clients. With extensive training and clear growth pathways, Cognizant provides a solid foundation for freshers and early career professionals looking to make their mark in the dynamic world of business process management.