Flex is Hiring: Systems Analyst | Finsplitz

Introduction

Are you a problem-solver with a strong blend of technical expertise and business acumen, eager to optimize complex IT systems in a global manufacturing environment? Flex, a leading global diversified manufacturer and supply chain solutions provider, is actively seeking Systems Analysts across its various locations in India, including Chennai, Bengaluru, and Pune. In an era where efficient IT infrastructure and robust enterprise systems are critical to manufacturing excellence and supply chain resilience, Systems Analysts at Flex play a pivotal role in ensuring seamless operations. This position offers an exciting opportunity to work at the intersection of business processes and technology, contributing to the development, implementation, and maintenance of mission-critical systems that drive innovation in diverse industries.

Roles and Responsibilities

A Systems Analyst at Flex is responsible for bridging the gap between business needs and IT solutions. They analyze existing systems, identify areas for improvement, and design and implement new solutions to enhance efficiency, productivity, and overall business performance. The role can span various domains, including Enterprise Resource Planning (ERP), Manufacturing Execution Systems (MES), Supply Chain Management (SCM), Quality Management Systems (QMS), and IT infrastructure.

Typical responsibilities for a Systems Analyst at Flex might include:

• Business Requirements Analysis:
  • Collaborating with business stakeholders (e.g., manufacturing, finance, supply chain, quality) to understand their operational challenges, gather requirements, and translate them into functional and technical specifications for IT systems.
  • Conducting feasibility studies and process design reviews to ensure proposed solutions align with business objectives and technical capabilities.
• System Design & Development Support:
  • Assisting in the design and architecture of new IT systems or enhancements to existing ones, often related to ERP (e.g., Infor LN/BaaN5), MES, WMS, or other proprietary manufacturing systems.
  • Working closely with software developers, solution architects, and vendors to ensure that system development meets specified requirements.
  • Writing detailed functional and technical specifications for developers.
• System Implementation & Deployment:
  • Participating in the implementation of new systems, including configuration, data migration, and integration with other enterprise applications.
  • Conducting User Acceptance Testing (UAT) to validate system functionality and performance against business requirements.
  • Assisting with the deployment of Flex’s standard applications across various sites.
• System Support & Troubleshooting:
  • Providing ongoing technical support and troubleshooting for day-to-day system issues, ensuring smooth operation and minimal disruption to business processes.
  • Monitoring application performance, analyzing problems, and conducting root-cause analysis to identify and implement corrective actions.
  • Adhering to defined support delivery processes and guidelines (Incident Management, Problem Management, Change Management).
• Process Improvement & Automation:
  • Identifying opportunities for process improvements and automation within existing systems and workflows.
  • Proposing innovative approaches to enhance system availability, performance, and user experience.
• Documentation & Training:
  • Creating and maintaining comprehensive documentation, including system specifications, process flows, user manuals, and training materials.
  • Providing training and support to end-users on new or updated systems.
• Project Management Support:
  • Assisting in the development of overall project plans, collaborating with cross-functional teams, and liaising with business teams to deliver critical IT solutions on time and within budget.

Systems Analysts at Flex need a strong analytical mindset, excellent communication skills, and the ability to work effectively in a fast-paced, global manufacturing environment.

Salary and Benefits

Flex offers a competitive compensation package and comprehensive benefits for its Systems Analysts in India, aligning with industry standards for IT professionals in the manufacturing sector.

• Average Annual CTC (Cost to Company):
  • For Systems Analysts at Flex in India, with 1-3 years of experience, the typical annual CTC can range from ₹4.5 lakhs to ₹8.5 lakhs per annum. This range can vary based on the specific system expertise (e.g., niche ERP knowledge), location (e.g., Bangalore vs. Chennai), and the candidate’s interview performance.
  • For roles with slightly more experience (e.g., 3-5 years), such as “Business Systems Analyst,” reported salaries can range from ₹8 lakhs to ₹12 lakhs or more. Entry-level roles might be towards the lower end of the spectrum.
  • Overall average salaries at Flex in India for various roles range significantly (e.g., ₹21.7 lakhs for experienced professionals), but for dedicated Systems Analyst roles at the junior to mid-level, the above range is more indicative.
• Comprehensive Benefits and Perks: Flex is committed to attracting and retaining talent by offering a supportive work environment and robust benefits.
  • Health & Wellness: Comprehensive medical benefits, including health, dental, and vision insurance for employees and their families. Life insurance and disability benefits are also typically included.
  • Financial Security: Competitive base salary, performance-based bonuses, and often a 401(k) or similar retirement savings plan with company match. Provident Fund (PF) and Gratuity as per Indian regulations.
  • Work-Life Balance: Paid Time Off (PTO), including generous vacation and sick leave. Support for work-life integration.
  • Learning & Development:
    • Opportunities for continuous learning and professional development, including access to training programs, certifications (e.g., ERP modules, ITIL), and e-learning platforms.
    • Mentorship from experienced professionals and opportunities for career growth within various IT and business functions at Flex.
    • Defined career paths to advance from Systems Analyst to Senior Systems Analyst, Lead, Manager, or specialized roles.
  • Workplace Culture: A collaborative and inclusive work culture that values diversity, innovation, and problem-solving.
  • Other Benefits: Depending on the location and specific role, some perks might include transportation support (cabs for specific shifts), and employee assistance programs.

Eligibility Criteria

Flex seeks Systems Analyst candidates with a solid educational background in IT or engineering, coupled with analytical capabilities and relevant technical skills.

• Educational Qualification:
  • Bachelor’s or Master’s degree in:
    • Information Technology (IT)
    • Computer Science / Engineering
    • Industrial Engineering
    • Systems Engineering
    • Or a related field with a strong focus on IT systems.
  • A strong academic record is generally preferred.
• Experience:
  • Typically, 0 to 3 years of experience in a production support, IT support, business analysis, or systems analysis role.
  • Fresh graduates with strong academic projects or internships involving system analysis, ERP exposure, or data management are encouraged to apply.
  • For some roles, 1-3 years of experience in an ERP environment (e.g., BaaN5/Infor LN) is explicitly required.
• Key Technical Skills:
  • ERP Systems: Experience or functional knowledge of major ERP systems (e.g., SAP, Oracle, Infor LN/BaaN5) is a significant advantage, especially in a manufacturing or supply chain context.
  • Database Knowledge: Basic to intermediate knowledge of SQL for data querying, analysis, and reporting. Familiarity with database concepts.
  • Programming/Scripting (Desirable): Basic knowledge in languages like .Net, Python, or Power Apps can be a plus, especially for roles involving automation or custom solution development.
  • Microsoft Office Suite: Proficiency in MS Excel (advanced functions like pivot tables, VLOOKUP), Word, and PowerPoint for data analysis, documentation, and presentations.
  • Operating Systems: Familiarity with Windows and potentially Linux environments.
  • IT Infrastructure: Basic understanding of network, hardware, and software troubleshooting.
  • Process Improvement Methodologies: Familiarity with methodologies like Lean, Six Sigma, or ITIL is a plus.
• Key Soft Skills:
  • Analytical & Problem-Solving: Strong ability to analyze complex business problems, identify root causes, and propose effective technical solutions.
  • Communication & Interpersonal: Excellent verbal and written communication skills to interact effectively with both technical teams and non-technical business stakeholders. Ability to translate technical concepts into business language and vice versa.
  • Collaboration & Teamwork: Ability to work effectively in cross-functional teams and collaborate with various departments.
  • Attention to Detail: Meticulous in documenting requirements, testing systems, and analyzing data.
  • Proactive & Self-Motivated: Eagerness to take ownership of issues and drive solutions independently.
  • Adaptability: Ability to adapt to changing business requirements and technology landscapes.
  • Strong Sense of Urgency: Especially for handling high-severity incidents in a production support environment.

Application Process

The application process for Systems Analyst roles at Flex typically involves several structured rounds designed to evaluate both your technical abilities and your fit within the company’s dynamic environment.

1. Online Application:
   • Candidates should apply through Flex’s official careers website (flex.com/careers) or major job portals (LinkedIn, Built In).
   • Submit a detailed resume/CV highlighting your educational background, relevant IT projects, internships, and any experience with ERP systems, databases, or systems analysis.
2. Resume Screening:
   • Recruiters review applications to shortlist candidates whose qualifications align with the job requirements.
3. Online Assessment (Optional for some roles):
   • Some roles might include an online assessment covering aptitude (logical, quantitative reasoning) and/or technical skills (e.g., SQL queries, Excel scenarios).

Interview Process

Candidates who successfully clear the initial screening and any assessments proceed to multiple rounds of interviews, focusing on technical skills, problem-solving, and behavioral aspects. There are typically 3-4 rounds.

• Round 1: Initial Screening / HR Interview (30-45 minutes)
  • Focus: Conducted by an HR recruiter. This round assesses your background, understanding of the Systems Analyst role, motivation for joining Flex, and initial cultural fit.
  • Questions: “Tell me about yourself,” “Why Flex?”, “Why are you interested in this Systems Analyst role?”, “What are your career aspirations?”, “Discuss your projects/internships briefly,” “Are you comfortable with the location/work model?”.
• Round 2: Technical Interview 1 (60-90 minutes)
  • Focus: This round is conducted by a Senior Systems Analyst or Team Lead. It delves deep into your technical knowledge, particularly in areas like SQL, ERP systems, and troubleshooting.
  • Questions:
    • SQL: Write and explain SQL queries (joins, aggregations, subqueries, DML operations).
    • ERP/Business Applications: Discuss your experience with specific ERP modules (e.g., Production Planning, Materials Management, Finance) or other business applications relevant to manufacturing.
    • Troubleshooting Scenarios: “How would you troubleshoot an issue where production data isn’t updating in the ERP?”, “A user reports slow system performance; what steps would you take to investigate?”.
    • Concepts: Questions on system integration, data flow, basic networking.
    • Discussions on your past projects, technical challenges, and how you approached them.
• Round 3: Managerial / Business Systems Interview (60-90 minutes)
  • Focus: This round is often with the hiring manager or a senior manager. It assesses your ability to translate business needs into technical solutions, your problem-solving approach to complex business scenarios, and your experience working with cross-functional teams.
  • Questions:
    • Scenario-based: “Describe a situation where you had to gather requirements from a challenging stakeholder,” “How would you design a system to optimize X manufacturing process?”, “Tell me about a time you had to deliver a system solution under a tight deadline.”
    • Behavioral (using STAR Method): “Describe a time you used data to drive a business decision,” “How do you handle conflicting requirements from different departments?”, “What is your approach to system testing and UAT?”
    • Questions on project management methodologies (Agile, Waterfall) and your experience.
• Round 4: Final Interview / Senior Leadership (Optional – 30-45 minutes)
  • Focus: This round might be with a Director or VP of IT/Systems. It’s a high-level discussion to assess your strategic thinking, leadership potential (even at a junior level), and overall cultural fit within Flex.
  • Questions: “Where do you see yourself in 3-5 years?”, “What are your strengths that would benefit Flex?”, “What motivates you in a Systems Analyst role?”, “Any questions for me about Flex’s IT strategy?”.

Preparation Tips:

• Strengthen SQL Skills: Practice writing various SQL queries, as it’s a fundamental skill for data manipulation and analysis in systems roles.
• Review ERP/Business Applications: Familiarize yourself with common ERP functionalities (e.g., modules for manufacturing, supply chain, finance). If you have experience with a specific ERP, be ready to discuss its details.
• Practice Problem-Solving Scenarios: Think about real-world business and system problems and how you would apply a structured approach to analyze, design solutions, and troubleshoot.
• Understand Business Processes: Flex operates in manufacturing. Learn about typical manufacturing processes, supply chain flows, and how IT systems support them.
• Know Your Projects: Be prepared to discuss your academic projects, internships, or previous work experiences in detail, focusing on your analytical contributions and problem-solving actions.
• Prepare for Behavioral Questions: Use the STAR method to frame your answers for questions on teamwork, communication, handling conflict, and adaptability.
• Research Flex: Understand Flex’s business (manufacturing, supply chain solutions), its key industries, and its mission. This helps tailor your answers and show genuine interest.
• Ask Thoughtful Questions: Prepare insightful questions to ask the interviewers about the role, the team, challenges, or career growth opportunities at Flex.

Conclusion

A Systems Analyst role at Flex in India offers a dynamic and impactful career opportunity for professionals who thrive at the intersection of business and technology. You will be instrumental in optimizing critical IT systems that directly support Flex’s global manufacturing and supply chain operations, contributing to the delivery of innovative products worldwide. With its diverse project portfolio, commitment to technological advancement, and a focus on employee growth, Flex provides an excellent platform for Systems Analysts to develop specialized skills and build a rewarding career.