Molex is Hiring IT Operations Analyst | Finsplitz

Introduction

Are you a tech-savvy professional with a keen eye for detail and a passion for ensuring smooth and efficient IT systems? Molex, a subsidiary of Koch Industries and a global leader in electronic components and solutions, is actively seeking talented IT Operations Analysts to join its teams in India, particularly in locations like Bengaluru. This role is critical in maintaining the robust IT infrastructure that underpins Molex’s global operations, from manufacturing to supply chain and customer service. If you thrive on monitoring systems, troubleshooting issues, and contributing to continuous improvement in an IT environment, Molex offers a dynamic opportunity to grow your career within a prominent industrial technology company.

Roles and Responsibilities

An IT Operations Analyst at Molex is a vital part of the team responsible for the day-to-day health and performance of IT services and infrastructure. While the exact scope can vary, key responsibilities typically include:

• System Monitoring: Continuously monitoring IT systems, networks, servers, applications, and databases to identify potential issues, performance bottlenecks, and security incidents. This often involves using specialized monitoring tools and dashboards.
• Incident Management: Responding to IT incidents and alerts, performing initial troubleshooting, diagnosing root causes, and escalating complex issues to appropriate support teams (e.g., L2/L3 support, network teams, application development teams).
• Operational Procedures: Executing and documenting daily, weekly, and monthly operational processes and procedures to ensure the stability and reliability of IT services.
• Performance Reporting: Generating reports on IT service performance, uptime, incident trends, and other key metrics to inform stakeholders and support continuous improvement initiatives.
• Problem Resolution: Collaborating with various IT teams (e.g., infrastructure, security, application development) to resolve recurring problems and implement preventative measures.
• Change Management Support: Assisting with the implementation of IT changes, upgrades, and patches, ensuring minimal disruption to operations.
• Documentation: Maintaining operational logs, journals, and knowledge bases with up-to-date information on procedures, troubleshooting steps, and system configurations.
• Automation: Identifying opportunities for automation within IT operations processes to improve efficiency and reduce manual effort.
• SLA Adherence: Ensuring that IT services and infrastructure meet defined Service Level Agreements (SLAs) and operational targets.

Salary and Benefits

Molex offers a competitive compensation package for IT Operations Analysts in India, aligning with industry standards for skilled IT professionals. The total compensation typically includes a base salary, performance-based incentives, and comprehensive benefits. While specific figures can vary based on experience level and specific responsibilities, here’s an overview:

• Competitive Base Salary:
  • For entry-level or junior IT Operations Analyst roles, the annual CTC typically ranges from ₹3.5 lakhs to ₹7 lakhs per annum.
  • For more experienced IT Operations Analysts or similar roles like IT Support Analyst at Molex, reported salaries can range significantly higher, with the overall average salary for employees at Molex in India being around ₹20.8 lakhs per annum, though this includes all roles up to senior management. For roles like ‘Analyst Import Planning’ (which may involve IT tools/systems) in Bengaluru, salaries are reported between ₹12 – 18 LPA for 3 years of experience.
• Performance-based Incentives: Opportunities for bonuses tied to individual performance and company results.
• Comprehensive Health & Insurance Benefits: Includes medical insurance, life insurance, accidental death & dismemberment insurance, and disability insurance.
• Retirement & Financial Benefits: Provident Fund (PF) contributions and other long-term savings plans. Profit-sharing and 401(k) plans (though the 401k structure may be US-centric, similar benefits are often provided in India).
• Paid Time Off: Competitive leave policies, including paid sick leave and paid holidays/vacation.
• Learning and Development: Molex emphasizes continuous learning and provides opportunities for training, upskilling, and professional development to enhance technical skills and career growth. This can include education/training/tuition/certification reimbursement.
• Work-Life Balance: Initiatives supporting work-life integration, including potential for flexible schedules.
• Other Perks: May include casual dress environment, and other employee engagement activities.

Eligibility Criteria

Molex seeks IT Operations Analysts with a strong technical aptitude, problem-solving skills, and a commitment to operational excellence. Typical eligibility criteria include:

• Educational Qualification: A Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.
• Experience:
  • For entry-level roles: 0-2 years of experience in IT operations, system administration, helpdesk support, or a related IT field.
  • For experienced roles: 2-5+ years of relevant experience with increasing responsibility in IT operations.
• Key Technical Skills:
  • Operating Systems: Proficiency in managing and troubleshooting Windows Server and/or Linux operating systems.
  • Networking Fundamentals: Basic understanding of networking concepts (TCP/IP, DNS, DHCP, routing, firewalls).
  • Monitoring Tools: Experience with IT monitoring tools (e.g., Nagios, Zabbix, Splunk, SolarWinds, or cloud-native monitoring services).
  • Scripting: Basic scripting skills (e.g., PowerShell, Bash, Python) for automation of routine tasks.
  • Database Basics: Familiarity with relational databases (e.g., SQL Server, Oracle) and basic SQL querying.
  • Cloud (Advantageous): Exposure to cloud platforms (AWS, Azure, GCP) and their operational aspects can be a plus.
  • IT Service Management (ITSM): Familiarity with ITSM frameworks (e.g., ITIL) and ticketing systems (e.g., ServiceNow).
  • Hardware Knowledge: Basic understanding of server hardware, storage, and virtualization technologies.
• Soft Skills:
  • Analytical & Problem-Solving: Strong analytical skills to diagnose and resolve complex IT issues efficiently.
  • Communication: Excellent verbal and written communication skills to articulate technical information clearly to both technical and non-technical audiences.
  • Attention to Detail: Meticulousness in monitoring systems and documenting procedures.
  • Teamwork: Ability to work effectively in a collaborative, fast-paced IT environment.
  • Customer Service Orientation: A strong commitment to providing excellent IT support to internal users.
  • Proactive & Self-motivated: Ability to anticipate problems, take initiative, and work with minimal supervision.

Application Process

Ready to contribute to Molex’s robust IT operations? Here’s how to apply for an IT Operations Analyst position:

1. Online Application: Visit the official Koch Careers website (jobs.kochcareers.com), as Molex is a Koch company, or relevant job portals. Search for “IT Operations Analyst” or similar roles in India, specifically in locations like Bengaluru.
2. Resume Submission: Prepare a detailed resume that highlights your academic background, any relevant IT certifications, internships, and practical experience with IT systems, monitoring tools, and troubleshooting.
3. Online Assessment (if applicable): Some roles, especially for entry to mid-level positions, may involve an online assessment to gauge your technical aptitude, logical reasoning, and potentially basic IT operations knowledge.
4. Interview Scheduling: Candidates who successfully clear the initial screening and/or online assessment will be invited for interview rounds.

Interview Process

The interview process for an IT Operations Analyst at Molex typically involves several rounds designed to assess your technical knowledge, problem-solving skills, and behavioral attributes. It generally includes:

• Recruiter Phone Screen: An initial call to discuss your resume, career interests, and a general fit for the role.
• Technical Interview(s) (1-2 rounds): These rounds will focus on your core IT operations knowledge.
  • OS & Networking: Questions on Windows/Linux administration, common network protocols, IP addressing, DNS, DHCP, and basic troubleshooting.
  • Monitoring & Alerting: Discussion on your experience with monitoring tools, understanding alerts, and what actions you would take.
  • Troubleshooting Scenarios: You might be presented with real-world IT operational issues (e.g., “A server is down, what are your first steps?”) and asked to walk through your troubleshooting methodology.
  • Scripting Basics: Questions on basic scripting concepts and how you would use them to automate tasks.
  • ITSM & Ticketing: Understanding of incident management, problem management, and experience with ticketing systems.
  • Hardware/Software: Basic questions on server components, virtualization, or common enterprise applications.
• Managerial Round: This round typically involves the hiring manager or a senior IT leader. It assesses your project experience, ability to handle pressure, communication skills, and how you approach problem-solving in a team environment. Behavioral questions are common (e.g., “Tell me about a time you resolved a critical IT issue,” “How do you prioritize tasks?”).
• HR Round: The final round focuses on cultural fit, your motivation for joining Molex, compensation expectations, and any final questions you may have.

Throughout the process, emphasize your strong technical foundation, methodical approach to problem-solving, clear communication, and commitment to ensuring reliable IT operations.

Conclusion

Joining Molex as an IT Operations Analyst offers a significant opportunity to contribute to the backbone of a global manufacturing and technology company. With its focus on operational excellence and integral role in various industries, Molex provides a stable and growth-oriented environment for IT professionals. If you are a proactive and technically proficient individual looking to build a career in IT operations, explore the opportunities at Molex today!