NTT Data is Hiring Managed Services (MS) Engineer | Finsplitz

Introduction

Are you an aspiring or experienced IT professional with a knack for ensuring seamless operation of critical IT infrastructure and delivering exceptional client service? NTT Data, a global IT services powerhouse and a trusted innovator in business and technology services, is actively seeking Managed Services (MS) Engineers across its operations in India, including major hubs like Bengaluru, Hyderabad, Chennai, Mumbai, and Ahmedabad. NTT Data supports 75% of the Fortune Global 100, providing end-to-end IT solutions, including comprehensive managed services that ensure clients’ IT environments are continuously monitored, maintained, and optimized. As an MS Engineer at NTT Data, you will play a crucial role in proactively identifying and resolving technical incidents, upholding service level agreements (SLAs), and contributing to the operational excellence that underpins digital transformation for businesses worldwide.

Roles and Responsibilities

A Managed Services (MS) Engineer at NTT Data is a hands-on technical role focused on the proactive monitoring, maintenance, and resolution of incidents within client IT infrastructures. Their primary objective is to ensure high availability and performance, striving for zero missed SLA conditions. The specific responsibilities can vary based on the level (L1, L2, L3) and the technology domain (e.g., networking, cloud, security, applications, infrastructure).

Key responsibilities for a Managed Services Engineer at NTT Data include:

• Proactive Monitoring & Incident Management:
  • Continuously monitor client IT infrastructure and systems (servers, networks, cloud environments, applications) using various monitoring tools.
  • Proactively identify potential problems, errors, and alerts before they impact client services.
  • Log all incidents and problems in a timely manner with the required level of detail within ticketing tools (e.g., ServiceNow).
• Troubleshooting & Resolution:
  • Investigate and analyze assigned incidents and service requests, identifying root causes of problems.
  • Perform operational tasks to resolve incidents/requests within agreed SLAs.
  • Provide first, second, or third-line support depending on the complexity of the issue and the engineer’s level.
  • Restore services to clients efficiently and effectively.
• Maintenance & Optimization:
  • Conduct necessary checks, apply patches, and perform configuration changes to maintain system health and security.
  • Contribute to change management processes by logging change requests with complete details and ensuring proper approvals.
  • Proactively identify opportunities for work optimization, including automation of routine tasks, to enhance efficiency.
• Client Communication & Collaboration:
  • Provide continuous feedback and updates to clients and affected parties on incident status and resolution.
  • Communicate with other internal teams (e.g., development, project teams) and external vendors/third parties for extended support or escalation.
  • Ensure smooth shift handovers for continuous service delivery in a 24×7 environment.
• Documentation & Reporting:
  • Update tickets with resolution tasks performed and capture all required information for immediate and future reference.
  • Audit and analyze incident and request tickets for quality and recommend improvements to knowledge articles.
  • Produce trend analysis reports to identify tasks for automation and reduce ticket volume.
• Cross-Technology Focus (especially L2/L3):
  • Managed Services Engineers, particularly at higher levels, are often responsible for supporting and managing technologies across two or more domains, such as Cloud (AWS, Azure, GCP), Security (DLP, network security), Networking (Cisco, Fortinet, routing, switching), Applications, or Collaboration tools.
• Project Support:
  • May contribute to or support project work, including implementing and delivering Disaster Recovery functions and tests, or new infrastructure deployments.

MS Engineers are expected to be highly disciplined, client-focused, possess strong diagnostic skills, and be capable of working effectively in a fast-paced, sometimes pressurized, operational environment.

Salary and Benefits

NTT Data offers a competitive salary and a comprehensive benefits package to its Managed Services Engineers in India, reflecting its position as a major IT services provider. Compensation typically includes a base salary, performance-based incentives, and other benefits.

• Average Annual CTC (Cost to Company) in India:
  • For an Associate MS Engineer (Entry-Level/L1): CTC can range from ₹3.9 lakhs to ₹6 lakhs per annum.
  • For an MS Engineer (L2): CTC typically ranges from ₹5 lakhs to ₹12 lakhs per annum, with some reports for Bangalore indicating averages around ₹14.4 lakhs for roles with around 6.5 years of experience (which might encompass L2/L3).
  • For a Senior MS Engineer (L3 and above): CTC can range from ₹10 lakhs to ₹25+ lakhs per annum, depending on the specific technology domain, years of experience, and specialized certifications (e.g., advanced cloud, cybersecurity, networking certifications).
  • Note: These figures are indicative and can vary based on individual skills, negotiation, performance, and specific project demands. Levels.fyi data for Software Engineers at NTT Data in India suggests a median of around ₹10.2 lakhs per annum, with higher levels reaching over ₹20 lakhs, providing a general benchmark for engineering roles.
• Comprehensive Benefits and Perks: NTT Data aims to provide a supportive and growth-oriented work environment.
  • Health & Wellness: Comprehensive medical insurance, prescription drug coverage, dental, vision, and life insurance. May include telemedicine options and employee assistance programs (EAP) for mental health and work-life balance support.
  • Financial Security: Retirement plans (like Provident Fund), potential for performance bonuses, and other financial well-being programs.
  • Paid Time Off: Generous paid holidays and a flexible paid time off (PTO) policy, allowing employees to manage their work-life balance.
  • Learning & Development: Opportunities for continuous learning, skill enhancement, and career growth through training programs, certifications (often encouraged and supported, e.g., ITIL, cloud certifications, network certifications), and internal mobility.
  • Global Exposure: Opportunity to work with diverse clients across various industries globally, gaining exposure to different technologies and business challenges.
  • Culture & Environment: A global culture that embraces diversity, inclusion, and collaboration, with an emphasis on making an impact for clients and society.
  • Flexible Work Options: Depending on the role and business needs, NTT Data often offers telework or hybrid work policies.
  • Career Progression: Clear career paths from L1 to L3 MS Engineer, leading to roles like Lead Engineer, Solution Architect, or IT Service Manager.

Eligibility Criteria

NTT Data looks for highly organized, technically proficient, and client-centric individuals who can thrive in a managed services environment.

• Educational Qualification:
  • Bachelor’s degree or equivalent qualification in IT/Computing, Computer Science, Information Technology, Electronics & Communication Engineering, or a related technical field.
  • Relevant industry certifications are highly valued and can carry additional weight.
• Experience:
  • For L1/Entry-Level Roles (0-2 years): Fresh graduates with strong foundational IT knowledge and excellent communication skills. Internships or academic projects related to IT infrastructure, networking, or system administration are beneficial.
  • For L2/L3 Roles (2+ years): Demonstrated experience (typically 2-7+ years) in an engineering function within a medium to large ICT (Information and Communication Technology) organization, specifically in a managed services environment.
• Key Technical Skills (Must-Have):
  • Operating Systems: Strong working knowledge of Windows Server environments (Server 2016, 2019, 2022) and/or Linux/Unix.
  • Networking Fundamentals: Solid understanding of networking concepts (TCP/IP, DNS, DHCP) and experience with network devices (routers, switches, firewalls).
  • Troubleshooting: Proven ability to identify, investigate, and resolve technical incidents and problems effectively.
  • ITIL Processes: Demonstrated working knowledge of ITIL processes (Incident, Problem, Change, Request Fulfillment).
  • Ticketing Tools: Experience with IT Service Management (ITSM) ticketing tools, preferably ServiceNow.
  • Monitoring Tools: Familiarity with various IT infrastructure monitoring tools.
• Domain-Specific Technical Skills (Highly Desirable, varies by team):
  • Cloud Platforms: Experience with public cloud environments such as Microsoft Azure, AWS, or Google Cloud Platform (GCP). Certifications (e.g., Azure Administrator Associate, AWS Certified Solutions Architect) are a strong plus.
  • Virtualization: Knowledge of VMware or other virtualization technologies.
  • Databases: Basic understanding and troubleshooting skills for databases (e.g., SQL Server, Oracle).
  • Security: Experience with data protection, Data Loss Prevention (DLP) technologies (e.g., Microsoft Defender, McAfee/Trellix, Forcepoint, Symantec), or network security devices (firewalls, VPNs). Certifications like CCNA Security, CCNP Security are highly valued for security-focused roles.
  • Scripting: Basic scripting skills (e.g., PowerShell, Python) for automation.
• Soft Skills:
  • Excellent Communication: Strong verbal and written communication skills to interact with clients, internal teams, and vendors. Ability to explain technical issues clearly.
  • Client-Focused: A strong commitment to client satisfaction, understanding client requirements, and creating a positive client experience.
  • Problem-Solving & Analytical Thinking: Ability to analyze issues, identify root causes, and provide effective solutions.
  • Adaptability: Ability to adapt to changing circumstances, technologies, and client needs.
  • Teamwork: Ability to work collaboratively in a diverse and cross-cultural team environment.
  • Proactive & Responsible: A proactive mindset to identify and address issues before they escalate, and a strong sense of ownership.
  • Resilience: Ability to work well in a pressurized environment and maintain a positive outlook.

Application Process

The hiring process for Managed Services Engineers at NTT Data typically involves several rounds to assess technical expertise, problem-solving skills, and cultural fit.

1. Online Application:
   • Candidates apply through the NTT Data careers portal (careers.global.ntt) or other major job boards.
   • Submit a detailed Resume/CV highlighting relevant technical skills, certifications, ITIL knowledge, and any experience in managed services or IT support roles.
2. Written Round/Online Assessment:
   • This initial stage often includes an online test to assess:
     • General Aptitude: Quantitative ability, logical reasoning, verbal ability.
     • Technical Aptitude: Questions on IT fundamentals, operating systems, networking, databases, and sometimes basic programming concepts (especially for freshers).
     • Some roles might include specific technical MCQs related to the domain (e.g., cloud, security).
3. Group Discussion (Optional/For Freshers):
   • For entry-level roles, a group discussion might be conducted to assess communication, teamwork, and leadership skills.
4. Technical Interview(s):
   • Typically 1-2 rounds with senior engineers or team leads from the Managed Services team.
   • Focus: In-depth assessment of your technical knowledge relevant to the role’s domain (e.g., Windows Server, Active Directory, network troubleshooting, cloud services, security tools).
   • Questions may include: Scenario-based troubleshooting questions, questions on ITIL processes, incident management, change management, and discussions about your past project experiences or professional work. Be prepared to explain how you would resolve specific IT issues.
5. Managerial Round:
   • This round is usually with a Delivery Manager or Service Delivery Manager.
   • Focus: Assessing your problem-solving approach to real-world operational challenges, client communication skills, leadership potential (for senior roles), and cultural fit. Questions often delve into your experience with SLAs, vendor management, and how you handle escalations.
6. HR Round:
   • The final round with an HR representative to discuss salary expectations, benefits, company culture, and conduct a background check. This round also confirms your motivation and long-term career goals.

Preparation Tips:

• Strong IT Fundamentals: Thoroughly revise operating systems (Windows/Linux), networking (OSI model, TCP/IP, routing, switching, firewalls), and basic server administration.
• ITIL Knowledge: Understand ITIL processes (Incident, Problem, Change, Service Request) and how they apply in a managed services context.
• Domain Specialization: If you’re applying for a specific domain (e.g., cloud, security, network), deep dive into those technologies and relevant certifications.
• Ticketing System Experience: Familiarize yourself with common ITSM tools like ServiceNow.
• Troubleshooting Scenarios: Practice thinking through troubleshooting steps for common IT issues. Be prepared to explain your diagnostic process.
• Communication Skills: Practice clear and concise communication, as you’ll be interacting with clients and internal teams regularly.
• Behavioral Questions: Prepare examples using the STAR method to answer questions about teamwork, handling pressure, problem-solving, and client interaction.
• Research NTT Data: Understand NTT Data’s vast services portfolio, particularly its managed services offerings, client base, and company values.

Conclusion

A role as a Managed Services Engineer at NTT Data in India offers a dynamic and rewarding career path for IT professionals. You will be part of a global team responsible for maintaining the operational backbone of diverse enterprises, ensuring stability, performance, and security. With opportunities for continuous learning, exposure to cutting-edge technologies, and clear career progression, NTT Data provides an excellent platform to grow your expertise in IT service delivery and contribute to critical digital transformations. If you are passionate about IT operations, client satisfaction, and proactive problem-solving, an MS Engineer position at NTT Data could be your next significant career move.