PayU is Hiring Associate Production Support Engineer

Introduction

Are you a detail-oriented and proactive individual with a keen interest in ensuring the seamless operation of critical financial technology systems? PayU, a leading global fintech company specializing in online payment solutions and financial services, is actively seeking Associate Production Support Engineers across its development centers in India, primarily in Gurgaon and Bangalore. As a major player in the digital payments landscape, PayU handles millions of transactions daily, making the reliability and performance of its platforms paramount. As an Associate Production Support Engineer at PayU, you will be at the forefront of monitoring, troubleshooting, and maintaining these high-volume payment systems, playing a crucial role in ensuring uninterrupted service for businesses and consumers across India. This position offers an exciting entry point into the dynamic fintech industry, allowing you to contribute directly to the stability of digital payment infrastructure.

Roles and Responsibilities

An Associate Production Support Engineer at PayU is typically an entry-level to early-career role responsible for the day-to-day operational health and stability of PayU’s payment gateway and associated financial services platforms. This involves proactive monitoring, rapid incident response, and root cause analysis to minimize downtime and ensure a smooth user experience.

Typical responsibilities for an Associate Production Support Engineer at PayU include:

L2/L3 Production Support:
- Providing technical support for production systems, diagnosing and resolving issues in real-time.
- Handling and resolving incidents and alerts promptly to minimize service disruption.
- Working in a 24×7 shift rotation (as per business needs) to ensure continuous monitoring and support.
System Monitoring:
- Proactively monitoring the health, performance, and availability of PayU’s various platforms (payment gateway, lending platforms, merchant services) using monitoring tools (e.g., Grafana, Splunk, custom dashboards).
- Identifying anomalies, trends, and potential issues before they impact users.
Troubleshooting and Debugging:
- Performing quick and effective root cause analysis (RCA) for production incidents.
- Debugging issues by analyzing system logs, application logs, and transaction data.
- Utilizing basic programming/scripting knowledge to debug code or automate routine tasks.
- Troubleshooting issues related to web and mobile applications in a production environment.
Data Analysis and Querying:
- Writing and executing SQL queries (for MySQL, MongoDB, PostgreSQL, etc.) to retrieve, analyze, and manipulate data for debugging, reporting, and issue resolution.
- Ensuring data integrity across various database systems.
Incident Management & Communication:
- Managing incident lifecycle from detection to resolution, ensuring adherence to SLAs.
- Communicating incident status, progress, and resolution to internal stakeholders, merchants, and banking partners effectively (via ticketing tools, email, phone).
- Documenting incident reports, root causes, and resolutions.
Collaboration:
- Collaborating closely with cross-functional teams including software development, DevOps, infrastructure, quality assurance, product management, and business teams to resolve complex issues and implement permanent fixes.
Deployment Support:
- Assisting in production deployments and ensuring smooth rollouts of new features or bug fixes.
- Working with deployment automation tools (e.g., Jenkins, Ansible).
Process Improvement:
- Identifying opportunities for automation of repetitive tasks (TOIL – “Toil refers to manual, repetitive, automatable work”) and contributing to script development.
- Participating in post-incident reviews and contributing to continuous improvement activities to enhance system reliability and operational efficiency.

Associate Production Support Engineers are expected to be highly analytical, quick learners, excellent problem-solvers, and possess strong communication skills to thrive in a high-pressure, real-time environment.

Salary and Benefits

PayU offers a competitive compensation package for Associate Production Support Engineers in India, reflecting the critical nature of their role in maintaining robust payment systems. The total compensation typically includes a base salary, performance-based bonuses, and comprehensive benefits.

Average Annual CTC (Cost to Company) in India:
- For a Graduate Trainee / Associate Production Support Engineer (Entry-Level / 0-2 years experience): The typical annual CTC can range from ₹4 lakhs to ₹7 lakhs per annum. This generally includes base salary and other standard allowances.
- For an Associate Production Support Engineer (1-4 years experience): The average annual CTC can range from ₹6 lakhs to ₹12 lakhs per annum, depending on the depth of experience and skills.
- Note: These figures are indicative and can vary based on the specific location (Gurgaon vs. Bangalore), individual qualifications, interview performance, and current market conditions. PayU aims to provide competitive packages to attract and retain talent in the fintech space.
Comprehensive Benefits and Perks: PayU provides a strong suite of benefits designed to support employee well-being, professional growth, and work-life balance in a fast-paced environment.
- Health & Wellness: Comprehensive medical insurance coverage for employees and their families, life insurance, and accidental insurance. Access to wellness programs and employee assistance programs.
- Paid Time Off: Generous leave policies including privilege leave, casual leave, sick leave, and annual holidays.
- Learning & Development: Strong emphasis on continuous learning. Access to extensive training courses and platforms (e.g., Harvard, Coursera, Udacity), internal workshops, and opportunities for skill enhancement in technical domains, scripting, and relevant tools.
- Career Progression: Clear career paths within the support and operations domains, with opportunities to grow into Senior Production Support Engineer, Lead, or specialize in SRE (Site Reliability Engineering) or DevOps roles.
- Dynamic Work Environment: Work in a high-energy, agile environment that thrives on constant change and innovation in the rapidly evolving fintech sector.
- Impactful Work: Opportunity to directly contribute to the reliability of payment systems that are critical to India’s digital economy.
- Inclusive Culture: PayU is committed to building a diverse and inclusive workforce, fostering an environment where all employees feel valued and empowered.

Eligibility Criteria

PayU looks for proactive, analytical, and technically inclined individuals who are passionate about maintaining robust systems and quick problem-solving in a real-time environment.

Educational Qualification:
- Bachelor’s or Master’s degree (B.E./B.Tech/M.E./M.Tech/MCA) in Computer Science, Information Technology, Electronics & Communication, or a related technical discipline.
- Graduates from 2023 or 2024 batches (and sometimes 2025 for Graduate Trainee roles) from Tier 2/Tier 3 colleges are often targeted for Associate roles.
Experience:
- For Graduate Trainee / Associate Production Support Engineer (Entry-Level): 0-1 years of experience. Strong academic projects, relevant internships (especially in IT support, system administration, or software development), and a clear demonstration of troubleshooting and programming fundamentals are highly valued.
- For Associate Production Support Engineer (Experienced): Typically 1-4 years of experience in production support, application support, or a DevOps role.
Key Technical Skills (Essential):
- Operating Systems: Strong working knowledge of Unix/Linux and/or Windows-based operating systems. Ability to navigate, understand logs, and perform basic system administration tasks.
- Databases & SQL: Proficiency in SQL is crucial. Hands-on experience with databases like MySQL, MongoDB, PostgreSQL, and the ability to write and execute complex queries for data retrieval and debugging.
- Scripting: Working knowledge of at least one scripting language like Shell Scripting, Python, Perl, or Node.js/JavaScript for automation and log analysis.
- Debugging & Troubleshooting: Demonstrated strong debugging and troubleshooting skills in a live production environment. Ability to quickly identify root causes of issues.
- Problem-Solving: Excellent analytical and logical thinking for effective problem-solving.
- Basic Programming Knowledge: Familiarity with programming concepts in languages like Java, Python, PHP, or Node.js to understand code flow and debug issues at a basic level.
- Web/Mobile Debugging: Knowledge of tools and techniques for debugging web applications and mobile applications.
Key Technical Skills (Desirable):
- Monitoring Tools: Experience with monitoring and alerting tools like Grafana, Splunk, Prometheus, ELK stack.
- DevOps/SRE Concepts: Basic understanding of DevOps practices, CI/CD pipelines, and Site Reliability Engineering (SRE) principles. Knowledge of tools like Jenkins or Ansible.
- Application Servers: Familiarity with application servers like Nginx, Jboss, Wildfly, Dropwizard.
- APIs: Understanding of REST and SOAP services.
- Networking: Basic knowledge of networking concepts.
- Fintech Domain: Any prior experience or strong interest in fintech, payment gateways, or digital lending.
Key Soft Skills:
- Communication: Excellent verbal and written communication skills to articulate technical issues clearly to both technical and non-technical stakeholders. Ability to provide timely updates.
- Proactiveness & Ownership: A proactive approach to monitoring and issue resolution, taking ownership of problems from identification to resolution.
- Attention to Detail: Meticulous attention to detail in analyzing logs, data, and issue patterns.
- Pressure Handling: Ability to work effectively and make quick decisions under pressure during critical incidents.
- Teamwork: Strong collaboration skills to work with various cross-functional teams.
- Quick Learner: Eagerness to learn new technologies, systems, and payment flows rapidly.

Application Process

The hiring process for an Associate Production Support Engineer at PayU is designed to assess a candidate’s technical aptitude, problem-solving skills, and ability to handle high-pressure situations in a production environment.

Online Application:
- Candidates apply through PayU’s official careers portal or major job boards like LinkedIn, Hireclap, etc.
- Submit a detailed Resume/CV highlighting your academic qualifications, relevant technical skills (OS, SQL, scripting), any projects showcasing troubleshooting abilities, and experience in support roles (if any).
Resume Screening:
- HR and the hiring team review applications to shortlist candidates whose profiles best match the production support engineer requirements.
Online Assessment (Potential):
- For entry-level roles, an online assessment might be conducted, which typically includes:
  - Technical MCQs: Questions on Operating Systems, Databases (SQL queries), Basic Networking, and general Computer Science fundamentals.
  - Aptitude/Logical Reasoning: To assess analytical and problem-solving abilities.
Technical Interview Rounds (2-3 rounds):
- Candidates who clear the online assessment are invited for multiple technical interview rounds with senior engineers and managers from the Production Support team. These can be virtual or in-person.
- Focus: In-depth assessment of your technical knowledge and troubleshooting capabilities.
- Common topics include:
  - Linux/Unix Commands & Concepts: Hands-on questions on navigating directories, checking processes, managing files, understanding system logs.
  - SQL Queries: Writing complex SQL queries (joins, subqueries, aggregate functions) to solve real-world data problems related to transactions or system logs.
  - Scripting: Basic scripting questions (e.g., writing a shell script to automate a task, Python script for log parsing).
  - Troubleshooting Scenarios: Given a scenario (e.g., “payments are failing for a specific merchant,” “system is slow”), how would you approach debugging it? What tools would you use?
  - Basic Programming: Understanding of code snippets and identifying potential issues, even if not asked to code extensively.
  - Databases: Questions on database concepts, indexing, and how to ensure data integrity.
  - Monitoring Tools: Discussion on your familiarity with monitoring tools and how you’d use them.
  - Incident Management: Your understanding of incident severity, impact, and communication protocols.
Managerial/Hiring Manager Interview:
- This round focuses on assessing your problem-solving approach, communication skills, ability to work under pressure, commitment to continuous learning, and cultural fit.
- Questions: “Tell me about a challenging production issue you handled,” “How do you prioritize multiple critical alerts?”, “Why PayU and why this role?”, “How do you handle working in shifts?”
HR Round:
- The final round discusses compensation, benefits, and overall company policies.

Preparation Tips:

Master SQL: Practice writing SQL queries extensively. This is often a core skill tested.
Linux/Unix Proficiency: Get very comfortable with Linux commands, file systems, process management, and log analysis.
Scripting Basics: Understand the basics of Shell scripting and/or Python for automation and data manipulation.
Troubleshooting Mindset: Develop a systematic approach to troubleshooting. Think about how you would isolate issues in a complex distributed system.
Monitoring Tools: Familiarize yourself with common monitoring tools and concepts (metrics, logs, alerts).
Fintech Domain: Read up on payment gateway fundamentals, transaction flows, and common issues in digital payments.
Behavioral Questions: Prepare answers using the STAR method that highlight your problem-solving, attention to detail, communication under pressure, and teamwork skills.
Shift Work Readiness: Be prepared to discuss your understanding of and willingness to work in 24×7 rotational shifts.

Conclusion

An Associate Production Support Engineer role at PayU offers a dynamic and rewarding career for individuals eager to work at the core of India’s booming fintech sector. You will be instrumental in maintaining the stability and performance of high-volume payment systems, gaining invaluable experience in incident management, troubleshooting, and collaboration within a fast-paced environment. If you possess a strong technical aptitude, a problem-solving mindset, and the ability to thrive under pressure, PayU provides an excellent platform to build a successful career in production support and contribute significantly to the digital payments ecosystem.

PayU is Hiring Associate Production Support Engineer | Finsplitz