About the Role
Suki AI, a pioneer in AI-driven healthcare solutions, is seeking a Technical Support Analyst III to join their team in Bengaluru. This role is pivotal in ensuring seamless support for healthcare professionals utilizing Suki’s digital assistant platform, which aims to reduce administrative burdens and enhance patient care.Foundit+2Himalayas+2Greenhouse+2
Key Responsibilities
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Customer Support: Act as the first point of contact for customer support, ensuring prompt and effective resolution of issues.
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Issue Management: Triage, escalate, and resolve technical problems, collaborating closely with Customer Success, Engineering, and Product teams.Himalayas+1Greenhouse+1
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Process Improvement: Continuously refine support processes to enhance user experience and operational efficiency.
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24/7 Support: Provide support during non-standard hours, including weekends and overnight shifts, as part of a global support team.Greenhouse
Qualifications
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Experience: 7+ years in application development or Level 3 technical support.Greenhouse
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Technical Proficiency: Familiarity with technologies such as Kubernetes, Golang, Python, React, and cloud platforms like GCP.Greenhouse
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Problem-Solving: Strong analytical skills with the ability to handle complex technical issues.
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Customer-Centric: A passion for delivering exceptional customer experiences and a user-centered approach.
Compensation
According to AmbitionBox, the average annual salary for a Senior Technical Support Analyst at Suki ranges between ₹12.5 Lakhs to ₹21 Lakhs, based on experience and expertise. AmbitionBox+1AmbitionBox+1
Application Process
Interested candidates can apply directly through Suki AI’s official careers page: Greenhouse
