Introduction:
Tech Mahindra, one of India’s top IT and BPO service providers, is actively hiring Chat Process Executives for its customer support team. This is an excellent opportunity for freshers and experienced professionals looking to build a career in non-voice customer service roles. If you’re a good communicator and prefer chat-based support over voice calls, this role is ideal for you.
Roles and Responsibilities:
As a Chat Process Executive at Tech Mahindra, your day-to-day tasks will include:
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Handling real-time customer queries via chat and messaging platforms
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Providing information about products, services, orders, returns, and troubleshooting
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Maintaining accuracy and speed in responses to ensure high customer satisfaction
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Documenting customer issues and resolutions accurately in internal systems
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Collaborating with internal teams to escalate and resolve complex problems
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Managing multiple chat windows simultaneously
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Following defined workflows, scripts, and service-level agreements (SLAs)
Salary and Benefits:
💰 Salary Range: ₹2.2 – ₹3.2 LPA (based on experience and location)
🏥 Health Insurance & Medical Benefits
💻 Work-from-Home / Hybrid Opportunities (role-dependent)
📚 On-the-Job Training & Career Development
🏖️ Paid Leaves, Casual & Sick Days
🧠 Employee Assistance Programs (EAP)
🎉 Fun Work Culture, Team Engagement Activities, and Rewards
Application Process:
To apply for the Chat Process Executive role at Tech Mahindra:
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Visit the official Tech Mahindra Careers Page
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Search for “Chat Process Executive” or filter by customer support/BPO roles
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Register and submit your updated resume
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Complete any online assessments or telephonic screening
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Wait for a recruiter to reach out for further rounds
Tips for a Successful Application:
✅ Highlight Communication Skills – Even though it’s non-voice, clear and professional written communication is critical
✅ Typing Speed – Mention your typing speed (ideally 30-40 WPM or more)
✅ Familiarity with Chat Tools – If you’ve used chat software (like Zendesk, Freshchat, Intercom), mention it
✅ Customer Service Experience – Even informal or part-time work counts
✅ Flexible Availability – Willingness to work rotational shifts, weekends, or holidays can be a big plus
Interview Process:
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Resume Screening
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Typing & Grammar Assessment – You may be asked to complete a typing speed test and language proficiency test
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HR Interview – Questions on customer handling, scenarios, flexibility, and career goals
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Operations Round – Role-specific questions and a sample chat test
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Final Selection & Offer
Conclusion:
Tech Mahindra’s Chat Process Executive role is a fantastic entry-level opportunity for individuals seeking a stable career in the BPO sector, especially in non-voice customer support. With a focus on digital communication, this position offers a stress-free alternative to traditional voice roles.
