Wipro is Hiring IT Infrastructure Management

Introduction

Are you an aspiring or experienced IT professional looking to build a career at the heart of technology operations? Wipro, a leading global information technology, consulting, and business process services company, is actively seeking talent for its IT Infrastructure Management (ITIM) division across various locations in India, including Bangalore, Hyderabad, Pune, Chennai, and Gurugram. IT Infrastructure Management is the backbone of any organization, ensuring that all IT systems – from networks and servers to cloud environments and cybersecurity – run smoothly, securely, and efficiently. Joining Wipro’s ITIM team means you’ll be part of a critical function that supports clients’ digital transformation journeys and maintains robust, future-ready IT landscapes. If you possess expertise in system administration, networking, cloud operations, or IT support, Wipro offers diverse opportunities to apply your skills and grow your career.

Roles and Responsibilities

IT Infrastructure Management roles at Wipro are varied, encompassing a wide range of responsibilities crucial for maintaining robust IT ecosystems for clients. Common roles include:

System Administrator/Engineer:
- Managing, maintaining, and troubleshooting operating systems (Windows, Linux/Unix servers).
- Performing routine maintenance, patching, and upgrades of servers and associated hardware.
- Monitoring system performance, ensuring uptime, and resolving outages.
- Handling user access, security permissions, and data backups.
Network Engineer/Administrator:
- Designing, implementing, and maintaining network infrastructure (LAN, WAN, VPN, firewalls).
- Configuring and troubleshooting network devices (routers, switches, load balancers).
- Monitoring network performance and ensuring connectivity and security.
- Conducting network performance tuning and capacity planning.
Cloud Operations Engineer/Specialist:
- Managing and monitoring cloud infrastructure on platforms like AWS, Azure, or GCP.
- Deploying and managing cloud-native services.
- Automating cloud operations tasks using scripting and infrastructure-as-code tools.
- Ensuring cost optimization and security within cloud environments.
Database Administrator (DBA):
- Installing, configuring, and maintaining database systems (e.g., SQL Server, Oracle, MySQL).
- Ensuring database performance, availability, and security.
- Managing backups, recovery, and replication.
IT Support / Service Desk Analyst (L1/L2):
- Providing first or second-level technical support to end-users for hardware, software, and network issues.
- Troubleshooting and resolving technical problems via phone, email, or remote access.
- Logging and tracking issues using ticketing systems and escalating complex problems.
- Maintaining service level agreements (SLAs).
Security Analyst (Infrastructure focus):
- Implementing and managing security measures like firewalls, intrusion detection systems, and encryption.
- Monitoring systems for vulnerabilities and responding to security incidents.
- Ensuring compliance with security policies and regulations.
Automation Engineer (Infrastructure):
- Developing scripts and tools to automate repetitive infrastructure tasks.
- Implementing CI/CD pipelines for infrastructure deployment.
- Working on Robotic Process Automation (RPA) for IT operations.

All ITIM roles typically involve:

Proactive monitoring and alerting for system health.
Incident and problem management, including root cause analysis.
Documentation of system configurations, processes, and troubleshooting steps.
Collaboration with cross-functional teams to align IT infrastructure with business objectives.
Adherence to ITIL frameworks and best practices.

Salary and Benefits

Wipro offers competitive salaries and a comprehensive benefits package to its IT Infrastructure Management professionals in India, tailored to different experience levels and roles.

Average Annual CTC (Cost to Company) in India:
- For freshers or entry-level roles (e.g., Administrator L1, Associate Project Engineer), salaries can range from ₹3.0 lakhs to ₹5.0 lakhs per annum. Wipro’s “School of IT Infrastructure Management (SIM)” program offers stipends starting at ₹12,400 per month for diploma holders during their integrated B.Tech studies, increasing over four years.
- For Project Engineers / Senior Project Engineers (1-5 years experience), salaries can range from ₹4.5 lakhs to ₹13.0 lakhs per annum.
- For Assistant Manager roles within ITIM, the average salary is around ₹14.3 lakhs per annum, with a range of ₹12.6 lakhs to ₹21.5 lakhs.
- For Senior A. Engineers (which can include specialized infrastructure roles like DevOps/Cloud Engineers), the average is around ₹13.9 lakhs per annum, with a range up to ₹34.5 lakhs.
- For Cloud Engineers (overall), salaries can range from ₹5 lakhs to ₹14+ lakhs per annum at Wipro, with experienced professionals earning more.
Performance-Based Pay: In addition to base salary, Wipro often includes performance-linked bonuses and other incentives based on individual and company performance.
Health & Wellness Benefits:
- Comprehensive medical, dental, and vision insurance for employees and their families.
- Life insurance and disability coverage.
- Wellness programs and resources to promote employee well-being.
Financial & Retirement Benefits:
- Provident Fund (PF) contributions.
- Gratuity.
- Other long-term incentives and financial planning support.
Learning & Development: Wipro is known for its strong focus on talent development:
- Access to extensive training programs, certifications, and upskilling initiatives in areas like cloud computing (AWS, Azure, GCP), cybersecurity, networking, and ITIL.
- Programs like Wipro SIM (School of IT Infrastructure Management) and WILP (Work Integrated Learning Program) which allow employees to pursue higher education (e.g., B.Tech, M.Tech) sponsored by Wipro while working.
- Mentorship and career progression opportunities within Wipro’s vast global operations.
Work-Life Balance:
- Competitive paid time off and leave policies.
- Flexibility options depending on the role and project requirements.
Other Perks:
- Employee assistance programs.
- Various engagement and recognition programs.
- A culture that promotes diversity, inclusion, and continuous learning.

Eligibility Criteria

Wipro looks for individuals with a strong technical foundation, problem-solving abilities, and a commitment to maintaining robust IT environments. Specific criteria vary by role and experience level.

Educational Qualification:
- For Freshers/Entry-level: A Diploma in Computer Science, Information Technology, Electronics, Telecommunication, Computer Engineering, or related fields (for SIM program). Alternatively, BCA/B.Sc (Computer Science, IT, Mathematics, Statistics, Electronics, Physics) for WILP. B.E./B.Tech graduates in various engineering disciplines (excluding fashion, textile, agriculture, food technology) are also eligible for many roles.
- For Experienced Roles: Bachelor’s or Master’s degree in Computer Science, IT, Engineering, or a related field. Relevant industry certifications (e.g., CCNA, CCNP, MCSA, RHCE, ITIL, AWS/Azure/GCP certifications) are highly valued.
Experience:
- Fresher/Entry-level: 0-2 years of experience. Strong academic record, relevant projects, and internships are crucial.
- Experienced Roles: Typically 2-8+ years of experience, depending on the seniority of the role (e.g., Engineer, Senior Engineer, Lead, Manager).
Key Technical Skills (Vary by specific role, but common themes):
- Operating Systems: Strong knowledge of Windows Server and/or Linux/Unix administration.
- Networking Fundamentals: Understanding of TCP/IP, DNS, DHCP, routing, switching, firewalls, and VPNs (for Network roles).
- Cloud Computing: Familiarity with concepts and services on at least one major cloud platform (AWS, Azure, GCP) – highly desirable for most modern ITIM roles.
- Scripting/Automation: Basic to intermediate knowledge of scripting languages like PowerShell, Python, Shell scripting for automation tasks.
- Virtualization: Experience with VMware, Hyper-V, or other virtualization technologies.
- Monitoring Tools: Familiarity with monitoring tools like Nagios, Zabbix, SolarWinds, Splunk, or cloud-native monitoring services.
- Databases: Basic understanding of database concepts and SQL.
- ITIL: Knowledge of ITIL (Information Technology Infrastructure Library) framework for service management.
Key Soft Skills:
- Problem-Solving: Excellent analytical and troubleshooting skills to diagnose and resolve technical issues efficiently.
- Communication: Strong verbal and written communication skills for interacting with clients, team members, and documenting solutions.
- Customer Focus: A strong commitment to providing excellent service and support.
- Teamwork: Ability to collaborate effectively in a team environment.
- Adaptability: Willingness to learn new technologies and adapt to evolving IT landscapes.
- Attention to Detail: Meticulous approach to configuration and troubleshooting.

Application Process

The application process for IT Infrastructure Management roles at Wipro in India typically involves a few key steps:

Online Application:
- Visit the official Wipro Careers website (careers.wipro.com) or major job portals (LinkedIn, Naukri).
- Search for relevant keywords like “IT Infrastructure,” “Network Engineer,” “System Administrator,” “Cloud Operations,” “IT Support,” etc., and filter by location (India).
- Fill out the application form and upload your updated resume, highlighting your relevant skills, experience, and academic achievements.
Online Assessment (for Freshers/Early Career):
- Many entry-level roles begin with an online assessment comprising sections like:
  - Quantitative Aptitude: Mathematical ability.
  - Logical Reasoning: Critical thinking and problem-solving.
  - Verbal Ability: English language comprehension and grammar.
  - Written Communication Test (Essay): To assess written communication skills.
  - Coding (Optional for some ITIM roles, but common for general tech hires): Basic programming questions.
Technical Interview(s):
- Candidates who clear the online assessment or are shortlisted from direct applications proceed to technical interviews. These rounds focus on your technical knowledge relevant to the specific ITIM domain you’ve applied for. You might be asked questions on:
  - Operating system commands and troubleshooting (Windows/Linux).
  - Networking concepts (OSI model, routing protocols, subnetting, firewall rules).
  - Cloud service concepts (EC2, S3, Azure VMs, virtual networks).
  - Basic scripting and automation.
  - Troubleshooting scenarios related to servers, networks, or applications.
  - Your projects or past work experience related to infrastructure management.
- There could be 1-2 technical rounds depending on the seniority of the role.
Business Discussion / Managerial Interview:
- This round assesses your understanding of the job role, your problem-solving approach in real-world scenarios, and your communication and collaboration skills.
- Behavioral questions often focus on how you handle pressure, adapt to change, and work in a team.
HR Interview:
- The final round focuses on your personality, cultural fit, career aspirations, and discussion of compensation and benefits.
- Questions like “Tell me about yourself,” “Why Wipro?”, “Where do you see yourself in 5 years?”, and “Are you open to relocation/flexible shifts?” are common.

Conclusion

Joining Wipro’s IT Infrastructure Management team in India offers a dynamic and rewarding career path in a sector that is fundamental to modern business. Whether you are a fresher looking to build a strong foundation or an experienced professional seeking to leverage your expertise in cloud, cybersecurity, or core infrastructure, Wipro provides a platform for continuous learning and professional growth. By contributing to the seamless operation of critical IT systems for diverse clients, you’ll play a vital role in enabling their digital success. If you’re ready to take on the challenges of managing complex IT environments, explore the opportunities at Wipro.

Wipro is Hiring IT Infrastructure Management | Finsplitz