Zebra Technologies Hiring Technical Customer Support | Finsplitz

Zebra Technologies is currently hiring for multiple Technical Customer Support roles in India, particularly in Pune. These positions offer opportunities for both early-career professionals and experienced specialists to engage in dynamic support environments.

🧑‍💻 Open Positions

1. Technical Customer Support, II (Pune)

• Experience Required: 2–5 years

• Responsibilities:

  • Serve as a proactive product expert to customers.

  • Manage multiple tickets related to a spectrum of technical problems.

  • Respond to and resolve customer-submitted issues through case management systems or emails in a timely and professional manner.

  • Configure web application software based on customer needs.

  • Test web-based applications to find the best suitable solution for the customer.

  • Document software application features.

  • Set up calls with customers to troubleshoot issues and conduct weekly calls to review pending issues, keeping the client apprised of status.

• Qualifications:

  • Bachelor’s degree required.

  • Demonstrated ability to articulate technical issues in simple terms to both management and customers.

  • Strong customer service and communication skills.

• Location: Pune, India (Hybrid)

• Job Type: Full-Time

• Salary: As per company standards

• Application Link: Freshers CampNaukri CompaniesIndeed+4Freshers Camp+4Apna+4Apna+1Freshers Camp+1

2. Technical Customer Support, I (Pune)

• Experience Required: 1–3 years

• Responsibilities:

  • Monitor application problems and update stakeholders via telephone, email, or chat sessions using basic technical product knowledge and interpersonal skills.

  • Identify and document customer issues, and escalate as directed.

  • Develop an understanding of multiple applications and platforms.

• Qualifications:

  • Bachelor’s degree or Associate Degree (Technical Degree). Technical Certifications preferred.

  • Basic computer literacy with a working knowledge of the Microsoft Office Package.

  • Demonstrated ability to articulate technical issues in simple terms to both management and customers.

  • Strong customer service and communication skills.

• Location: Pune, India

• Job Type: Full-Time

• Application Link: ShineIndeed+2Shine+2Apna+2

3. Technical Customer Support, Senior (Pune)

• Experience Required: 5–8 years

• Responsibilities:

  • Build relationships with business leaders, technology business partners, and customer support technicians.

  • Demonstrate the ability to articulate complex technical issues in simple terms to both management and customers.

  • Support less experienced agents and serve as an escalation point.

  • Exhibit strong customer service, communication, and problem-solving skills.

• Qualifications:

  • Bachelor’s Degree or equivalent vocational qualification/experience.

  • Intermediate to advanced level skills in Microsoft business applications including Word, Excel, and Outlook.

  • Customer service orientation.

  • Solid professional work behaviors (attendance, teamwork, time management).

  • Strong communication skills (listening, providing clear and concise information, using proper language and grammar).

  • Intermediate to advanced skills in delegation and follow-up.

• Location: Pune, India (Hybrid)

• Job Type: Full-Time

• Application Link: ShineNaukri Companies+4Shine+4Freshers Camp+4Indeed+2Freshers Camp+2Shine+2

💰 Compensation

For the Technical Customer Support Specialist role, the estimated total pay range is between ₹22.5 Lakhs and ₹36.8 Lakhs per year, which includes base salary and additional pay. The average base salary is ₹30.0 Lakhs per year, with an average additional pay of ₹3 Lakhs per year. Glassdoor

📍 Location

All positions are based in Pune, Maharashtra, India, with some roles offering hybrid work arrangements.

📄 Application Process

To apply for these positions:

1. Visit the Official Careers Page: Access the Zebra Technologies Careers Portal and search for the desired position.Zebra Technologies

2. Review Job Descriptions: Carefully read the job requirements and responsibilities to ensure alignment with your skills and experience.

3. Prepare Your Application: Update your resume to highlight relevant experience and skills.

4. Submit Your Application: Follow the application instructions provided on the job listing page.