Introduction
Tech Mahindra, a leading global IT services and consulting company, is urgently hiring Service Desk Executives. This role offers an exciting opportunity to provide technical support and enhance customer satisfaction in a dynamic work environment.
Roles and Responsibilities
As a Service Desk Executive at Tech Mahindra, your responsibilities include:
- Customer Support: Provide prompt and professional assistance to users facing technical issues.
- Incident Management: Log, prioritize, and resolve IT incidents efficiently using the ticketing system.
- Troubleshooting: Diagnose and resolve hardware, software, and network-related problems.
- Escalation: Coordinate with higher-level support teams to resolve complex issues.
- Documentation: Maintain accurate records of user interactions, issues, and resolutions.
- Communication: Ensure effective communication with users to provide updates and solutions.
Salary and Benefits
- Competitive Salary: Market-aligned compensation.
- Learning Opportunities: Access to training programs and certifications to enhance technical skills.
- Career Growth: Potential for advancement within Tech Mahindraโs global operations.
- Work Environment: Collaborative and supportive workspace fostering innovation.
- Additional Benefits: Health insurance, wellness programs, and employee assistance.
Application Process
- Online Application: Submit your application through Tech Mahindraโs careers portal.
- Resume Screening: Highlight experience in IT support, troubleshooting, and customer service.
- Assessment Test: Complete tests evaluating problem-solving and technical abilities.
- Technical Interview: Discuss your expertise in handling technical issues and support tools.
- HR Round: Evaluate communication skills, adaptability, and alignment with company culture.
- Final Offer: Accept the offer to join as a Service Desk Executive.
Tips for Successful Application
- Technical Knowledge: Highlight proficiency in IT tools, networking basics, and operating systems.
- Communication Skills: Emphasize your ability to explain technical concepts clearly to non-technical users.
- Problem-Solving: Showcase examples of troubleshooting and resolving technical issues effectively.
- Certifications: Include certifications such as ITIL, CompTIA A+, or related credentials.
- Research Tech Mahindra: Understand their services, clients, and industry impact to tailor your application.
Interview Process
- Aptitude Test: Evaluate problem-solving, communication, and logical reasoning skills.
- Technical Round: Discuss incident management, troubleshooting methodologies, and IT tools.
- HR Round: Focus on your adaptability, teamwork, and alignment with Tech Mahindraโs values.
Join Tech Mahindra as a Service Desk Executive and contribute to delivering exceptional IT support services. Apply now to be a part of this growing global team!
